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Salesforce.com Named to KMWorld’s “100 Companies that Matter in Knowledge Management” in 2009

Annual list honors salesforce.com and the Service Cloud for “embracing a spirit of innovation and adaptability”

SAN FRANCISCO, USA and Dublin, Ireland: April 24, 2009 – Salesforce.com, the enterprise cloud computing company, today announced that it has been named to the list of “100 Companies that Matter in Knowledge Management” by KMWorld. The list, in its ninth year, is compiled by knowledge management practitioners, theorists, analysts, vendors and their customers and colleagues to honor companies that help customers to better “facilitate decision-making at every possible level.”

"We are honored to be recognised by KMWorld as one of the companies that matter most in knowledge management,” said Alex Dayon, senior vice president customer service & support product line of salesforce.com. "Knowledge management is at the heart of salesforce.com's vision for the Service Cloud, enabling companies to join the conversation with their customers in the cloud."

Announced in January of this year, the Service Cloud transforms customer service through the power of cloud computing, and brings together industry leading cloud computing platforms like Google, Twitter, and Facebook to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud helps companies deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel.

“Salesforce.com’s portfolio of cloud computing applications, including the Service Cloud, has revolutionised the way that customers manage and share business information over the Internet,” said KMWorld editor in chief Hugh McKellar. "Each company on the ‘100 Companies that Matter’ list embodies, as part of its culture, agile and limber execution of its mission, embracing a spirit of both adaptability and innovation.”

This latest distinction follows salesforce.com being ranked #3 on Forbes’ “25 Fastest Growing Tech Companies” list; being named to Fortune's 2009 "100 Best Companies to Work for" list; being rated among the top three IT vendors for Customer Satisfaction in 2008 by VendorRate, and being named as one of the most influential companies for smart enterprises as part of the 10th Annual Intelligent Enterprise 2009 Editors' Choice Awards.

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Media Contact: Mary O’Brien/ Kerri Crowley Simpson FT PR 01 260 5300 mary@simsponftpr.ie

About KMWorld:

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionised the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com’s real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.

As of January 31, 2009, salesforce.com manages customer information for approximately 55,400 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com.

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Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.