Salesforce Named #1 CRM Software Provider in Gartner’s Worldwide CRM Market Share Report for Third Consecutive Year
Based on CRM software spending total software revenue in 2014, Salesforce achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor
Salesforce also gained the most market share in the worldwide marketing software category based on 2014 total software spend
SAN FRANCISCO—MAY 21, 2015—Salesforce [NYSE:CRM], the world's #1 CRM company, today announced that for the third consecutive year it has been named the #1 CRM software provider in Gartner Inc.’s latest worldwide CRM market share report, entitled “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2014.”1 Based on CRM revenue in 2014, Salesforce achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor. Salesforce also gained the most market share in the worldwide marketing software category based on 2014 total software spend.2
Comments on the News
“Salesforce is not only the world’s #1 CRM platform based on revenue, we continue to be one of the fastest growing top ten CRM companies in the world,” said Alex Dayon, president of products, Salesforce. “The pace at which customers are embracing our Customer Success Platform is unprecedented, as more and more companies turn to Salesforce to transform how they connect with their customers using today’s latest innovations in cloud, social, mobile and data science.”
The Salesforce Customer Success Platform
The Salesforce Customer Success Platform brings together cloud apps for sales, service, marketing, community, and now analytics, all on the Salesforce1 Platform. It provides both a system-of-record and a system-of-engagement for companies of every size and industry. Companies can grow sales faster, deliver customer service everywhere, create 1:1 customer journeys, engage with customers in vibrant communities, deliver analytics for every business user and build mobile apps, all from a single trusted platform built for customer success.
● Like salesforce.com on Facebook: http://facebook.com/salesforce
● Follow @Salesforce on Twitter: https://twitter.com/salesforce
1 Gartner, Market Share Analysis: Customer Relationship Management Software, Worldwide, 2014 Joanne M. Correia, Yanna Dharmasthira, et al., May 5, 2015.
2 Gartner, Market Share: All Software Markets, Worldwide, 2014, March 31, 2015
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.