Social media

Use public social networks to listen and engage in new ways. Hear what’s being said. Automatically filter what’s important. Know who’s influential. And respond quickly and appropriately. Because questions and requests from customers on social networks become part of your case queue, social media is simply another channel that benefits from the features of the Service Cloud.

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See social profiles of your contacts

Use the social contacts feature to see your contacts’ social profiles and activities (on Facebook, LinkedIn and Twitter), including pictures and published profile information. Agents can get a deeper understanding of their customers’ interests and needs with a single click, without having to leave Salesforce.

Connect with customers in real time

Salesforce for Twitter helps you connect with your customers in real time. You’ll create cases, push knowledge, or just join the conversation, all from within Salesforce CRM. It's available today on the AppExchange.

Join the fastest-growing cloud community

Connect with fans and customers on the fastest-growing social community in the world. With more than 600 million members worldwide, it’s the modern venue for customer conversations and more satisfying experiences.

Let customers and agents share ideas and answers

Creating your own social community comes naturally with Salesforce CRM. Your website can include an interactive destination where customers post ideas or questions, vote on the answers of their peers, and add their own comments.

Learn from the wisdom of the crowd

It’s important to get direct feedback on the quality of your service or the content you create. Within the social features of Salesforce CRM, your community can leave comments and vote to promote or demote files, Web links, docs, or ideas. The results: a more active and involved community and for you, better insight into what they’re thinking.