Anoit improves service and efficiency with Salesforce CRM

Challenge

• Anoit is a Swedish company which installs, integrates, manages and supports IT systems. The services are mainly offered via remote solutions. 
• IT companies and other companies also use Anoit’s services for managing and developing their own IT services
• Anoit was using a mix of email, paper documents and Excel files to handle its various business processes, including finance and customer service
• Information was stored in disparate sources making it difficult to track customer cases and get a clear picture of how the business was operating
   

Solution

• Anoit needed a solution that could handle all of its business-critical processes and which could be implemented very quickly:   
• The company did not want any upfront investment and it required a solution that could grow with the company:   
• Anoit purchased six Salesforce CRM Professional Edition licences; all staff use Salesforce
• Anoit’s staff were able to integrate Salesforce CRM seamlessly with their other systems, such as billing and accounting
   

Results

• All relevant information is now in one place and easily accessed. Anoit handles around 15-25 cases per week with Salesforce CRM
• Cases are handled more efficiently and Anoit’s staff can now quickly access a knowledge base to offer customers even better service
• Anoit has a global view of its business and is able to plan for future growth and development