Salesforce gives CHKS a healthier business outlook

Challenge

• CHKS is the provider of health care intelligence and quality improvement services to the health care sector, both public and private.
• The company was looking for greater structure for its processes and systems. It also wanted greater data transparency for operations such as account management, sales processing and marketing.  
• As CHKS is fast-growing SME (it has around 100 employees) it did not have the infrastructure in place to provide such functionality.  
• CHKS was also keen to improve its customer relationship and management operations – different units were dealing with the same clients. The company wanted a single point of contact to make client management more effective.  

Solution

• CHKS configured and developed Salesforce in just five days and rolled out to more than 40 users in just two training sessions
•  The salesforce.com consultant provided excellent service and in the words of the company: “went beyond the call of duty’ to ensure CHKS got the system it wanted
• CHKS opted for the premier support and Outsourced Administration services provided by salesforce.com, so that its staff could focus on their day-to-day functions 

Results

• Even after just few weeks of implementing Salesforce, CHKS’s staff appreciated having a single client view in place. 
• Salesforce has improved cross-selling ability of the company’s various business units 
• Sales and marketing divisions can become more efficient now that everyone has access to the same client data
• CHKS is now a more joined-up organisation which will hopefully result in improved client satisfaction and better relationship management