Litmark gains total control over all its operations by using Salesforce

"There are only two products in the world today that I can really recommend to anyone in business - and one of them is Salesforce."

Bjørnar Johansen
Partner, Litmark


Challenge
  • Litmark was using a combination of Excel spreadsheets and post-it notes for record keeping and needed a more efficient system.
  • The company was looking for a CRM solution that enabled it to keep track of all its 1000 customers, including history/activity logs.

     

  • Litmark had tried every CRM solution on the Norwegian market but none of them could meet the company’s requirements – they either lacked sufficient functionality, were difficult to use or expensive to implement.

Solution
  • Litmark opened a Salesforce trial account and was impressed by its functionality.
  • Litmark signed up for five user accounts for its sales and administration staff.
  • Implementing Salesforce was easy and only required some minor changes to Litmark's mail servers.

Results
  • Salesforce is being used by Litmark’s sales staff for processing customer orders – the customer’s complete history is now simply a click away.
  • Litmark’s administration staff use Salesforce to generate statistic reports for more accurate stock control.
  • Implementing Salesforce has enabled Litmark to save much time as all relevant information is easily available and customer databases can be seamlessly updated.
  • Litmark feels it now has total control over all its operations as a result of implementing Salesforce As the company expands, it plans to rollout Salesforce to more staff.
 
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