Scancom generates an additional £35,000 in one month as a result of using Salesforce

"The beauty of Salesforce is that, the more you use it, the easier it gets. It's helped us to win a big corporate contract and our customer service is now on steroids. Our company motto is: 'If it's not on Salesforce, then don’t talk to me about it!'"

Chen Kotecha
Managing Director, Scancom


Challenge
  • Scancom's information was scattered around the organisation on paper, databases and spreadsheets.
  • The company wanted a solution that consolidated its data and information
  • Scancom had developed its own CRM database, but technical issues made it difficult to use
  • The company wanted to use its customer data more effectively

Solution
  • Scancom implemented Salesforce across its ten staff members.
  • Implementation was swift, with staff requiring little training.
  • Customising Salesforce to suit Scancom’s business processes was quick and easy
  • Scancom did not have to invest in IT staff in order to make any changes to Salesforce – an important consideration for any SME
  • Scancom was so impressed with Salesforce that it has upgraded to the Professional version and added the Assets module.

Results
  • Sales staff have gained at least 1-1.5 hours per day by being able to generate invoices quickly and easily because all relevant information is at hand.
  • There has been a 100% increase in efficiency when it comes to keeping staff informed about areas such as pricing and policy.
  • During one month, Scancom generated an additional £35,000 in revenue as a result of being able to pull off accurate reports and then revisit customers and upsell.
  • Scancom has reduced the time taken to find client information to facilitate a support call by 100%.
  • The development time for Scancom’s internal systems is down by almost 90% because there’s no need for any additional software or to hire outside contractors in order to add functionality to Salesforce.
  • Staff idle time has been greatly reduced, because it’s now easy for them to chase up sales opportunities and leads.
  • Scancom secured a major corporate contract because the client was impressed that Scancom was using Salesforce.
 
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