Scancom generates an additional £35,000 in one month as a result of using Salesforce

Challenge

• Scancom's information was scattered around the organisation on paper, databases and spreadsheets.
• The company wanted a solution that consolidated its data and information
• Scancom had developed its own CRM database, but technical issues made it difficult to use
• The company wanted to use its customer data more effectively

Solution

• Scancom implemented Salesforce across its ten staff members.
• Implementation was swift, with staff requiring little training.
• Customising Salesforce to suit Scancom’s business processes was quick and easy
• Scancom did not have to invest in IT staff in order to make any changes to Salesforce – an important consideration for any SME
• Scancom was so impressed with Salesforce that it has upgraded to the Professional version and added the Assets module.

Results

• Sales staff have gained at least 1-1.5 hours per day by being able to generate invoices quickly and easily because all relevant information is at hand.
• There has been a 100% increase in efficiency when it comes to keeping staff informed about areas such as pricing and policy.
• During one month, Scancom generated an additional £35,000 in revenue as a result of being able to pull off accurate reports and then revisit customers and upsell.
• Scancom has reduced the time taken to find client information to facilitate a support call by 100%.
• The development time for Scancom’s internal systems is down by almost 90% because there’s no need for any additional software or to hire outside contractors in order to add functionality to Salesforce.
• Staff idle time has been greatly reduced, because it’s now easy for them to chase up sales opportunities and leads.
• Scancom secured a major corporate contract because the client was impressed that Scancom was using Salesforce.