Salesforce helps Arieso achieve its business expansion plans

"What I wanted was a situation where I could write a cheque on a Monday morning, and by the end of the day, users were provisioned. I wanted an out-of-the-box solution - and that’s what Salesforce gave us."

Paul Turner
Vice President


Challenge
  • Arieso had ambitious plans to greatly expand its business and was experiencing rapid growth.
  • The company needed to scale-up its business infrastructure to support the business plan and this included areas such as sales and support.
  • Arieso was looking for a way to manage its sales processes, pipeline and records more accurately.

Solution
  • Salesforce offered applications across all areas of Arieso’s business, enabling the company to use a single package of solutions.
  • Configuration was quick and easy – it was simply a case of clicking boxes and starting applications – no written code was necessary and so implementation was swift.
  • Arieso started using Salesforce with sixteen of its staff and has recently added another six.

Results
  • Arieso now has a single source of data and so data duplication is no longer an issue. This has greatly increased efficiency.
  • The company has been able to cope successfully with a massive growth in business as a result of adopting Salesforce.
  • Employees using Salesforce have become enthusiastic users, not least because they can easily access critical information.
  • Arieso is using Salesforce for many applications including, sales, financial services, pipeline management, cash flow forecasting, service and support, project management and forecasting.
  • The company plans to use Salesforce in other areas including, human resources and product development.
  • More than 100 customers in North America are using the Salesforce customer portal, enabling Arieso to offer them round-the-clock service and support.
 
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