Charter Communications Uses Salesforce Sandbox Testing Environment to Ensure Sarbanes-Oxley Compliance

Challenge

• Charter Communications, a leading broadband communications company, needed to ensure Salesforce customer and sales information was consistent with its financial system in order to be Sarbanes-Oxley compliant
• Customers' records were represented differently in each system; Charter needed to establish a common account number for each customer to be used across systems
• With a complex plan to reconcile accounts, the company needed to validate procedures in a full test environment.

Solution

Results

• Customer and sales information is now consistent with its financial system and meets Sarbanes-Oxley compliance requirements
• Sandbox gives Charter the ability to instantly create an exact on-demand cloned environment with one click, without any downtime
• Charter uses Sandbox for all of its development, testing, training, and promoting changes to its production environment
• With Sandbox, Charter can easily integrate Salesforce into its processes to meet all Sarbanes-Oxley compliance requirements going forward