Captor Cuts Time Required for Data Coordination by Four Days per Month with Salesforce

"Salesforce delivers value! It is an ideal solution, one that is easy both to implement and to use. Apart from the sales benefits, it provides me as CEO with a much better picture of what's happening."


Challenge
  • Excel spreadsheets producing islands of information
  • Costly to coordinate these islands
  • Needed to improve quality of data and visibility into the sales pipeline

Solution
  • Rejected traditional client/server approach because of cost and lengthy implementation, training, and support requirements
  • Also rejected stand-alone systems as they did not solve the 'islands of information' and coordination issues
  • Selected Professional Edition
  • Multilingual and multicurrency solution works seamlessly across countries

Results
  • Better sharing of information has increased repeat business and sales
  • Cost saving of four days each month in coordinating data
  • Significantly improved data quality has improved sales pipeline visibility and helps management run the business better
  • Using Salesforce Service & Support for the complete case tracking through resolution process has brought important savings and better visibility
 
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