"We have been delighted with our decision to move to salesforce.com. For the first time, we have access to a cost-effective, low-risk, global solution that was up and running within 90 days. The product is far superior to the Siebel solution, and our users benefit from an easy-to-use, intuitive interface."


- Esker

Esker Manages Customer Interactions in 8 Languages Across 50 Countries with Salesforce

Challenge

  • Marketing, sales, and customer services needed affordable system to track and manage customer interactions in 50 countries
  • Frustrated after implementing Siebel CRM software and trying to integrate it with SAP over three years
  • The company perceived that the upgrade costs for new version of Siebel were too expensive for value received
  • There was desired integration with existing SAP system

Solution

  • Implemented on demand CRM system from salesforce.com rather than updating existing Siebel system
  • Selected salesforce.com after three-way product evaluation and two-month trial period
  • Implemented in eight languages and integrated with SAP—all within 90 days
  • Deployed Salesforce to 230 staff (including 13 Strategic Partner licences), ensuring users worldwide have 24x7 access to customer information

Results

  • Rapid implementation and integration
  • Seamless and pain-free upgrade to new Salesforce versions managed automatically with no additional charge
  • Customizations can be done in house making use of the easy to use Force.com platform as a service
  • Very high end-user adoption rate
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Esker

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