"At Hotwire, our partnerships with individual hotels are crucial to our business of selling discount hotel rooms online. It is extremely important for us to maintain good relationships and up-to-date information on our more than 7,000 hotel partners across North America. We rely on salesforce.com to help us keep the most accurate knowledge at our fingertips. Salesforce.com's constant availability and reliable uptime have been critically important to us."


- Hotwire

Hotwire Uses Salesforce to Keep Tabs on More Than 7,000 Hotel Partners Across North America

Challenge

  • As a discount travel site, Hotwire maintains relationships with more than 7,000 hotels
  • It became a nightmare to track individual hotel information on shared Excel sheets
  • Hotwire needed central system to manage a wealth of data on its hotel partners
  • Sought cost-effective solution

Solution

  • Selected on-demand CRM from salesforce.com
  • Hotwire's nationwide hotel team readily adopted the intuitive system
  • Reliable uptime of Web-native solution provides access from anywhere in the world—24/7—with almost zero downtime
  • Easy customizations help capture critical hotel-specific data

Results

  • Hotwire's hotel team can now host information on individual hotels in one central location
  • Information can be accessed by traveling hotel market managers from any location
  • Information is more accurate and up-to-date
  • Overall, results in better management of details and relationships with Hotwire partners

Hotwire

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