"Managing our customers on a single platform is critical to survival."  -  Christina Scott, CIO, FT

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Managing our customers on a single platform is critical to survival.

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Helping industry leaders turn the page on old media models.

Helping industry leaders turn the page on old media models.

  • Game-changing tools for changing times.

    The media industry is changing faster than ever. Success in this new, connected age means tapping social, mobile, cloud, and analytics technologies to engage with customers. Salesforce gives the media industry’s leaders an edge, helping marketing managers, sales reps and customer service agents build relationships with consumers by engaging them wherever they are, on whatever device they’re using.

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  • Don’t just deliver content.

    Don’t just deliver content.

    Create stronger relationships with customers. Learn what they like, and deliver relevant, engaging, socially connected content, no matter where they are.

  • Build a connected culture.

    To build the seamless digital journeys customers demand, company teams need seamless internal connections. Salesforce collaboration tools help put everybody on the same page, making it easy for employees to work together, track progress, and give useful feedback from anywhere. The platform also helps build stronger connections with customers, with mobile apps and other tools to manage subscriptions, browse content, update profiles, and more.

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“We've got to service customer needs in very new and different ways.”

— Paul Cheesbrough, CIO, News International


Mobile apps built on the Salesforce1 platform help Thompson Reuters stay in touch with clients 24/7.

From multichannel service to conversations in social media, Activision is building closer connections to the gaming community.

Spotify delivers a new way to share music and a new way to work


Further resources

Further resources

Sales Cloud Demo

Getting Personal with Media Consumers

The relationship between media businesses and their customers has changed: fundamentally, and for ever.


Service Cloud Overview and Demo

See how the world’s #1 customer service app can help media companies take customer service to an entirely new level.


Marketing Cloud Overview and Demo

Take a tour of the Salesforce Marketing Cloud, and see how it can help you build engaging, compelling campaign journeys for your customers.


Questions? We have the answers.

Every industry has its own unique challenges and opportunities. So Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your business. Learn how.

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Questions? We have the answers.
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