Collaboration

Tap into the Collective Knowledge of Your Employee Community


Your most basic content management need is to help users find the materials they want, but what if you could facilitate collaboration and information sharing in the process? Most organizations recognize the valuable knowledge that resides with all their employees, and Salesforce Content helps you tap into it.

  • Content Ratings
    Enable users to rate content with a simple thumbs up or thumbs down, similar to the star ratings for products you buy on Amazon.com. Then use these ratings to find the most popular content in a snap.
  • Comments
    Get feedback from the entire organization with comments. Empower users to provide specific guidance to publishers on where documents need improvement or are inaccurate or out of date.
  • Download and Subscription Tracking
    Provide publishers with greater insight into which documents are used most often. Track every download and subscription automatically, and then show historic activity for each document.
  • Recent Workspace Activity
    Foster a greater sense of community by highlighting user activity in specific workspaces. See what content has been recently published, find other users downloading materials on similar topics, and learn which documents people value most.