Customer Portal

Drive Customer Loyalty Through Web 2.0 Self-Service

Salesforce delivers a powerful customer self-service portal that helps you boost customer loyalty. Salesforce Customer Portal turns the 'web' into the 'self-service web'. You can fully exploit the capabilities of Web 2.0 as the ideal channel to provide to your users superior self-service technology. With Salesforce Customer Portal, you can deliver relevant customer information based on data from any source, share any application built on salesforce.com’s on-demand platform, and get every department—from service to sales to operations— to engage with customers online.

 

 
Self-Service Case Resolution
Self-Service Case Resolution

Your customers can manage their own cases 100 percent via the Salesforce Customer Portal. Customers can log, view, edit, and close cases entirely online through the customer service portal. They can also search through your knowledge base and previously resolved cases, and find solutions through customer-driven communities for comprehensive customer self-service.

Self-Service Case Resolution
 
Personalize and Customize
Personalize and Customize

The power of the on-demand platform puts unlimited customization capabilities right at your fingertips. Quickly change the look and feel of your self-service portal with an easy-to-use style editor. Plus, all the advanced customization and extension features—including mash-ups, custom Apex code, and much more—are available to help you transform your customer self-service portal into a unique customer self-service spot.

Personalize and Customize