Service Processes

Empowering Your Service Organization

Effective customer service benefits everyone—customers, agents, supervisors, and the company’s bottom line. Salesforce Service & Support includes customizable functionality to make sure that the organization operates with maximum efficiency and accuracy. Sophisticated tools help streamline complex customer service processes, automate workflow, and increase service quality and consistency.

 
Knowledge Management
Knowledge Management

Think about all the information and expertise everyone in your organization possesses. With Salesforce, you can build a central repository of all that valuable information so that your customer service agents—and your customers—have tried-and-true solutions at their fingertips.

Knowledge Management
 
Case Management
Case Management

Salesforce Service & Support provides sophisticated tools to ensure that customers get top-notch service quickly. Support queue capabilities enable individuals and groups to review, escalate, and route customer inquiries as appropriate.

Case Management
 
Contact Management
Contact Management

Having a 360-degree view of each customer and contact enables you to acquire deep knowledge of every account, provide superior service, and build and maintain strong, lasting customer relationships.

Contact Management
 
Activity Management
Activity Management

Resolving issues quickly is critical to keeping customer satisfaction levels high. Salesforce Service & Support's activity management features help keep your agents organized and focused on closing cases efficiently and accurately.

Activity Management