CRM Demo Center

See how salesforce.com's CRM applications can help your business first hand. Start by viewing a CRM demo - probably the best place to begin. Click on any of the CRM demos on this page for a brief, yet highly informative, tour of the product; and then examine one of the CRM white papers for a more in-depth view.

For example, learn how to deliver superior service whilst keeping costs and risks at a minimum - thus retaining clients - by viewing the CRM demo of Salesforce service and support solution. Supply yourself with the correct CRM information to arm customer support reps with knowledge to deliver up-to-date rapid resolutions. You can also learn easily how to build a customer self-service portal that helps consumers help themselves.

CRM White Papers and Industry Research

Salesforce.com's CRM Information Research Centre offers a large assortment of CRM white papers and CRM industry studies. Widen your CRM expertise by reading any of these information-packed CRM white papers:

• CRM White Paper: 9 Key Plays for CRM Success. The CRM information you need to spur business growth, while minimising risks. In this CRM white paper, you will learn how to accomplish sales goals, focus on existing customers to ensure loyalty and turn them into advocates, and carefully examine financial investments to make the most from your investments. Then watch the Salesforce CRM demo for Sales Force Automation to visualise the information from the CRM white paper.
• Critical CRM Information: 8 CRM Essentials Guide. This very popular CRM white paper investigates the most effective ways to keep customers on the increase and competitors on the back foot. Updated on an annual basis, the Guide is packed with CRM information and insights from industry experts and over 32,000 salesforce.com customers. Think of the Guide as a CRM demo on paper. The in-depth CRM information reveals how innovative technologies and strategies can help you implement a solution that your people will actually use, and accomplish real results in record time with point-and-click wizards. You will also learn how to get a comprehensive view of your customers.
• Ten Winning Ideas for Managing Your Channel - Must-Have CRM Information. Do you have 360 degree analysis into your indirect sale pipeline? Are you fulfilling the revenue potential of your partner dealings? This CRM information guide clarifies the ways you can use Salesforce CRM partners to achieve channel management success, and is followed up by a CRM demo. Between the CRM white paper and demo, you will be taught how to recruit new partners in hours, not weeks, how to train these partners much faster and better, and how to precisely track and measure channel performance.
• CRM White Paper: Salesforce CRM Ideas. Gain important CRM information that's usually hard to find. Find out how to inspire, capture, and utilise the power of ideas to increase business success - with the same intuitive Web 2.0 techniques people use on a daily basis to book travel, download music, and share interests online. You will find ways to utilise CRM information to spark new ideas more quickly, and at much reduced costs, and also learn how to set up with ease an online community for sharing and commenting on thoughts. This CRM white paper also tells you how to collect real-time, user feedback to quickly validate and prioritise ideas, and to guide innovation to stay ahead of the pack.

CRM Demos and More: Executive Success Kits

Are you looking for CRM information that is pre-sorted into a convenient package? The PRM Sales Success Kit and Customer Service Support kit together become a resource of essential CRM information, including Webinars, CRM white papers and demos in a FREE 30-day trial:

• PRM Sales Success Kit. This kit gives you all the CRM information you need to learn how to maximise your partners' potential profitability, achieve real-time visibility into your channel and build up a loyal partner community. It also includes a CRM white paper with established ideas for managing your channel and setting your partners up for success, a CRM demo which demonstrates how you can provide your partners with seamless access to leads and key CRM information, while creating a collaborative space to achieve deals.
• Customer Service and Support Kit. Packed full with vital CRM information, this complimentary kit demonstrates why Salesforce CRM is the right customer service solution for a tough financial climate, or for that matter, any financial climate. View the CRM demo and see how to deliver the self-service portal your clients want, and how to optimise your call centre to ensure every team member is successful. You'll find more educational CRM information in the Webinar, with a focus on improving operational efficiencies in your contact centre. Study the CRM white paper research from Forrester to learn how one company achieved a reduction in labour costs of US$12.4M, and increased employee productivity through an eleven-fold decrease in turnaround time. And for the most convincing, first-hand CRM information experience, get your own custom-made CRM demo - with a FREE 30-day trial of Salesforce CRM Call Centre.

Read Industry Research for Invaluable CRM Information

This collection of CRM white papers and studies from respected third-party research firms and analysts is for you to take advantage of; any of them can be downloaded for a wealth of CRM information, authoritative insights, customer surveys, CRM strategies, best practices, and informed opinions.

• Gartner Report on Software as a Service (SaaS) in the Enterprise. 90% of surveyed businesses plan to maintain or amplify their use of SaaS this coming year. Get the CRM information and insight behind the statistics, to discover the cost-effectiveness, ease of use, and rapid-deployment advantages SaaS delivers. Then watch our Salesforce CRM demo to see them for yourself.
• CRM White Paper from CSO Insights. CRM information and analysis from a unique perspective: an investigation and comparison of the success of sales teams that are using a CRM application, vs. those that aren't using them. Discover the eye-opening results in this free CRM white paper, “Impact of CRM and Sales Process: Monetising the Value of Sales Effectiveness.” This CRM information truly is informative and revealing. If you're like most corporations, you'll want to follow up the white paper with our CRM demo and FREE 30-day trial.