Snap-ins: Revolutionary customer service delivered in a revolutionary way.

Integrate customer support directly in your apps and webpages and reach customers more effectively, right where they are. Then you can deliver innovative, connected service where customers need it.

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Win over customers right in your apps and website.

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  • Deliver faster service.

    Setup is easy with our native mobile and web software development kits (SDKs) so that you can easily integrate service right into the mobile and web experiences where your customers are.

  • Provide smarter in-context support.

    With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions. This allows them to serve up relevant knowledge articles or supply other solutions based on customer behaviors.

  • Personalize service delivery.

    Connect to customers one-to-one at their point of need by seeing their issues and guiding them through to resolution in a personalized, face-to-face way.

  • Connect the customer journey.

    Connect the entire customer journey on one platform for a seamless and differentiated service experience, as well as customize the experience for brand consistency.

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Deliver industry-leading Service Cloud features anywhere.

Snap-ins give you the power to easily integrate Service Cloud functionality in an app or webpage, including Knowledge, case management, Live Agent (chat), and SOS video chat.

  • Knowledge

    Integrate a knowledge base on webpages and mobile apps so your customers can quickly browse or search for contextually relevant articles and FAQ answers on the fly.

  • Cases (Case Management)

    Track and manage all case interactions right within the app experience, including configurable case publishing, case feed, and case list view.

  • Live Agent (Chat)

    Use customer data to offer personalized, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.

  • SOS

    Deliver a one-of-a-kind, personalized service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.

2016 GARTNER MAGIC QUADRANT

We put every customer first.
Gartner put us in the leadership quadrant.

Salesforce was recently named a leader in the Gartner Magic Quadrant
for the Customer Engagement Center for the eighth consecutive year.

GET THE REPORT

2016 GARTNER MAGIC QUADRANT

We put every customer first.
Gartner put us in the leadership quadrant.

Salesforce was recently named a leader in the Gartner Magic Quadrant for the Customer Engagement Center for the eighth consecutive year.

GET THE REPORT

See what Service on Salesforce is like with a guided tour.

The best way to see how Salesforce is revolutionizing customer service is with a guided tour of Service Cloud. With the all-new guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.

GUIDED TOUR

Questions? Our reps have answers. 00800 7253 3333 (Freephone)

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