SOS

SOS is changing the way companies provide in-app mobile support, with live agent video support, screen sharing, and on-screen guided assistance.

The future of in-app mobile support is here.

  • Go beyond traditional support channels.

    Provide personalized customer service that surpasses what your competitors can deliver. With SOS, you can embed live one-way video, two-way audio, and on-screen annotation in any mobile app to create an engaging and memorable service experience for your customers.

  • Diagnose and solve customer issues in real time.

    Time is critical when it comes to customer care. It’s simple: Faster support is more satisfying for the customer and saves your company money. Agents can diagnose and solve problems anytime and anywhere. With SOS, a one-to-one connection with your customer is only one click away.

  • Get instant customer context for seamless service.

    You can customize and configure SOS to create a rich experience that maps to the core properties of your brand. Improve customer interactions with a seamless native approach that will revolutionize the way your customers think about customer service.

bg-phone-right

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

TRY FOR FREE

Questions? Our reps have answers. 00800 7253 3333 (Freephone)

product
Live Chat