In this changing world, customers continue to demand better service, delivered through every conceivable channel. More companies are therefore using salesforce.com's customer service SaaS solution for help desk management and call centre CRM. Our SaaS model is the most important difference between ours and traditional customer support software. Unlike on-premise customer service software, Salesforce CRM Customer Service & Support is delivered via subscription over the internet, so there is no lengthy deployment cycle to impede you, your agents, or your customers, nor any hardware or software to purchase or maintain.
To put it in simple terms, no customer service software comes close to delivering call centre CRM like salesforce.com. Salesforce CRM Customer Service & Support is renowned for being easy to use which means that agents need less training, resolutions are faster, and customers remain happy.
The industry standard for call centre CRM and customer self-service is provided by salesforce.com's customer service software as a service. To help maximise the productivity of every agent and deliver customer satisfaction across every channel it is easy and functional. Salesforce CRM Customer Service & Support can be quickly and easily extended and customised, with the power of our Force.com platform, and adapted to fit the needs of any customer service challenge. This is something that stands in stark contrast with conventional customer support software.
From the perspective of sales, marketing, customer service, channel management, and more, the customer relationship management system Salesforce CRM provides a whole view of your customer.
Our customer support SaaS application delivers the resources your call centre representatives need to create a superior customer experience. These solutions help you by:
Here are some of the salesforce.com customer service SaaS features designed to maximise agent and customer success:
Customer service software as a service from salesforce.com brings you another innovation by drawing on the ease and power of Web 2.0 consumer innovations: this is where, at a lower cost to you, customers can obtain high-quality help and training themselves via a self-service portal. This frees your agents to focus on high-value calls while your customers can quickly and easily find answers they need in the call centre CRM database.
To create a highly-tailored self-service experience, Salesforce CRM makes it easy to brand your customer portal site with your company's look and feel, including a customer feedback forum.
One advantage that the traditional on-premise customer support software simply cannot deliver is that Customer service SaaS from salesforce.com empowers your customers with a place to go for sharing ideas, help, and feedback with you and your community. This leads to higher satisfaction and customer loyalty, as your customers gain a louder voice and greater sense of participation in Salesforce CRM.
Your customers want quick replies. Your customers don't want to sift through thousands of merely potentially relevant solutions. That's why customers often become frustrated with generic customer support software products. By taking knowledge base management to a new level, Salesforce CRM Customer Service & Support has attracted more than 350,000 agents, in companies with between 5 and 35,000 agents, who have switched to this new kind of knowledge base.
Cloud computing is very popular right now. Ever thought about building custom cloud computing applications for your CRM and make customer service better than ever?
ICustomers of today demand breadth, knowledge and flexibility to deliver the rich and responsive service experience across all channels, including self-service. Salesforce CRM Customer Service & Support software as a service gives you all this. This is something that no other call centre CRM or customer service software alternative comes close to.
Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.
Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.
Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.