Administrators: Learn from the experts and get the skills you need
Are you a new Salesforce CRM administrator? Or a veteran ready to help your company solve complex business problems and get more out of Salesforce CRM? Either way, the administrator learning path is for you. It’s the quickest way to get up to speed and to perform at your best. Along the way, prove your skills by earning an exclusive salesforce.com certification.
Administrators are critical to a company’s success with Salesforce CRM. With administrator training, you get the core knowledge you need to take on the responsibilities of this job. It’s the single most important thing you can do to be a successful administrator.
To get started, take Administration Essentials within a month of becoming an administrator. Then take your implementation and career to the next level with Advanced Administration. Our top-rated instructors will take you through hands-on exercises, answer your questions, and share best practices from experts around the world.
Interested in online training for admins? Check out our Premier Success Plans.


Become a Salesforce.com Certified Administrator! Administration Essentials is our most popular course. It’s a must both for new administrators or those who want to brush up on their core skills. You’ll learn how to set up, configure, maintain, and customize Salesforce CRM. The course also covers key features, including enterprise security, data utilities, and analytics. For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment. The certification exam is included for classroom attendees.
If your company uses Salesforce CRM Professional Edition, this is the course for you. It covers much of the same information as Administration Essentials (ADM201), but focuses on those features relevant to Salesforce CRM Professional Edition.
Become a Salesforce.com Certified Advanced Administrator! Ready to tackle your biggest administration challenges? Using real-world scenarios, Advanced Administration covers advanced topics such as managing data, enhancing end-user productivity, and expanding Salesforce CRM. ADM201 Administration Essentials or 6 months of Salesforce CRM administration experience recommended. The certification exam is included.