Keep customers happy,
keep them yours.

Our customer service tools let you start building loyalty and satisfaction, super fast — and create stronger relationships that build real lifetime value.

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Salesforce helps everything
and everyone work a lot
better and a lot faster.”

— Sarah Metcalfe
Customer Service Manager

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Set up customer service fast, start helping in seconds.

  • Get going in no time.

    Desk.com from Salesforce lets you start bringing all of your support inquiries together in one easy-to-use console. In just a few hours you can offer personalized service on every channel — quick.

  • Help customers help themselves.

    Help customers quickly find their own answers with branded self-service sites and user communities. Reduce support costs, and give customers an easy way to find solutions and help each other, 24/7.

  • Quickly respond on every channel.

    Wherever customers need help, be there. Whether by email, phone, or social channels, quickly route their requests to agents who can access a complete customer history. Serve up solutions faster by automating repetitive tasks. Reduce time agents spend on simple cases and put more energy into solving complex issues.

Desk.com

Companies using
Salesforce report seeing:

statistics

“Desk.com from Salesforce is a key ingredient of our success.”

— Conrad Chu, CTO & Co-founder, Munchery

  • The right answers, right away.

    Wrong answers can be worse than no answer at all. Salesforce gives agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. And articles are easy to update so finding the latest info is easy, even for customers.

  • Monitor and improve every day.

    Don’t just solve cases and move on. Use what you’ve learned to make better business decisions. Reporting capabilities from Desk.com turn cases into actionable insights that can improve customer service as well as product offerings.

  • Service that grows with you.

    Are you growing? Don't worry. When you need more customization and functionality, you can upgrade to the solutions you need, like robust call center capabilities.

Resources to help you keep more customers.

5 Ways to Make Service Easy for Today’s Customers.

5 Ways to Make Service Easy for Today’s Customers.

Learn five ways to make service frictionless for your customers.

 
The Handbook for Small Business Customer Service Managers

The Handbook for Small Business Customer Service

Offer support that wows customers and makes agents more productive.

 
6 Secrets to Offering Exceptional Customer Service

Grow Your Business With Customer Service

Learn how customer service can help you be successful from five of today’s fastest-growing businesses.

 

See how Desk.com from Salesforce can help you.

Learn how you can use customer service to increase satisfaction and build loyalty. Try our all-in-one customer support app, Desk.com, for free.

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