Online Events
These days, thousands of companies are doing more with less, using software as a service (SaaS). Hear featured research firm Gartner, Radisys, and salesforce.com explain its immediate value.
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Improve Customer Service in the Cloud
Learn how savvy companies worldwide are connecting their customer service operations to the cloud― delivering more responsive service at lower cost.
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See How Your Sales Team Stacks Up - 4 Key Metrics
See how to benchmark your sales organization in the key metrics for sales success. And learn how to use Salesforce, the leading software-as-a-service CRM, to boost your performance in all the critical benchmarks
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Strategies for Growing Your Business
Tens of thousands of small and mid-size businesses like yours are achieving success with Salesforce CRM. Tune in to these 30-minute Webinars to see how you can follow their lead.
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How Salesforce.com Uses Salesforce to Drive Revenue
View this webinar to learn how salesforce.com leverages our Salesforce sales force automation application to consistently achieve and grow success.
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Driving Sales and Marketing Success with Web 2.0
Watch senior IDC analyst Lee Levitt explain how to leverage Web 2.0 innovations to enhance sales and marketing collaboration—and close more deals.
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Analog Devices: Secrets for Sales Success
Learn first-hand how salesforce.com customer Analog Devices leverages the benefits of Salesforce to drive productivity and sales effectiveness.
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4 Ways to Improve Lead Management
Learn how salesforce.com customer Data Domain revolutionized its lead management system with real-time visibility, rapid response and real-time campaign ROI to close more deals.
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The “Quote to Close” Revolution: How High-Tech Is Closing the Deal On Demand
See how high-tech manufacturing companies are using software as a service (SaaS) to speed sales and improve win rates with faster and more accurate customer quotes.
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Selling Just Got Better: Miller Heiman Teams up with Salesforce
Learn how ADP leverages a Salesforce-driven Miller Heiman experience to drive greater adherence to the training process—and as a result, increases revenue.
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Top 6 Trends Driving CRM Success
Join Forrester Research to discover how to tap into six new trends in CRM to increase sales. Maximize the value of your existing CRM investments, deliver an irresistible customer experience and replicate the successes of leading companies.
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See how your support organization stacks up in terms of industry best practices. Hear new insights from Forrester for driving down the cost of customer service and growing revenues starting now.
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Maximizing Private Equity Success with Salesforce
Learn how Blum Capital achieved ROI with Salesforce in just 60 days—integrating it with their portfolio accounting system, and using it to track all client activity from fundraising to investment management.
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Exceed Expectations in an Uncertain Economy
Low Cost. Low Risk. Immediate Success.
Discover how AAA Ohio uses Salesforce CRM Call Center and LiveOps call center platform to leap-frog their competition by providing greater differentiation through their contact centers. You will learn how they improve agent productivity, and deliver responsive service to keep every customer happy.
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Customer Service: Responsiveness is Key
Discover how Gevity uses Salesforce Call Center to delight its customers with more agile and responsive service and support, meeting aggressive success benchmarks on a daily basis.
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Service & Support at the Speed of the Customer
Learn how companies of all sizes have harnessed the power of software as a service to make service and support agile, effective, and truly customer-centric.
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Flexibility and Agility: The Benefit of On Demand Contact
Learn how Borland quickly deployed Salesforce Call Center and rapidly customized it to easily adapt to the company’s evolving business needs. Find out about new trends in on-demand call center solutions from Datamonitor Research.
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Top 8 Trends Shaping the Customer Service Experience
Featured Gartner vice president Michael Maoz shares new insights on the innovative technologies and processes shaping the future of customer service.
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Improve Customer Service in the Cloud
Learn how ThomasNet is improving their internal Help Desk operations in the cloud―delivering more responsive internal service at lower cost.
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Learn how you can avoid the 3 most common mistakes administrators make—while making the most of Salesforce CRM.
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Training for Maximum ROI with Professional Edition
Watch a training session and learn how to maximize ROI with capabilities your Salesforce CRM already has, including Web-to-lead forms, pre-built dashboards, and Big Deal Alerts.
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Get More From Salesforce CRM with Training and Certification
In a tough economy, ROI is more important than ever. See how training and certification can help optimize your Salesforce CRM implementation.
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See how two leading global companies used Salesforce CRM Ideas to launch and develop successful online communities—and tap into their customers best ideas.
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Five Keys to Success with Salesforce for Google AdWords
Learn how to drive traffic to your Web site with Google AdWords (TM) —and how to harness Salesforce for Google AdWords to maximize your ROI and generate new leads and revenue.
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Getting Started with Salesforce for Google Apps
Experience a new way to work. Discover how Salesforce and Google Apps enable you to run your business in the cloud with software as a service (SaaS).
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Boost Your Success from Campaign to Close
Learn how Salesforce Marketing boosts your success from campaign to close—with powerful features for lead, list, and campaign management, plus easy-to-implement best practices.
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Search Marketing Success with Salesforce and Google AdWords
Turn every click into a customer by leveraging Salesforce for Google AdWords to accelerate lead generation and convert those leads into customers. Learn the secrets of search marketing success.
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Marketing in the Google Era, Part 1
In the Google era of Web-based marketing, your prospects and customers get information and make decisions in an entirely new way, so you need new ways to catch their eyes and their business.
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Marketing in the Google Era, Part 2
Salesforce.com has gathered best practices from thousands of marketing organizations around the world. Find out how they leverage the marketing tools of the Internet age to get results and increase marketing ROI.
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Selling Smarter – Why the Right Questions Matter
Sales guru Barry Rhein divulges secrets that most of your sales team never learn, secrets to help them capture information and better understand their prospect so they win the sale—every time.
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Learn how Salesforce Mobile helps you win more deals and close them faster. See how this productivity-boosting tool delivers data anywhere, anytime, and provides real-time visibility for precise forecasting while boosting customer satisfaction.
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iPhone, BlackBerry, and the 5 Secrets to Mobile Productivity
Watch this Webinar and learn how to keep sales reps current and productive anywhere, even when a computer is nowhere in sight.
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Learn how Salesforce CRM administrators combine their existing skills with the Force.com platform to create new value for their company and their careers.
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Deliver More for Less with Cloud Computing
Find out how this challenging environment can provide unique opportunities to IT organizations to leverage new technologies and processes, to positively impact long term change, at half the cost.
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Go from Admin to Hero— Featuring Cars.com
Learn how Salesforce CRM administrators combine their existing skills with the Force.com platform to create new value for their company and their careers.
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Building apps in the cloud for 1/2 of the cost
Hear how Vetrazzo used the Force.com cloud-computing platform to build and run a full suite of custom business apps.
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Webinar: Go from Admin to Hero with Force.com
Become a hero by leveraging the Salesforce CRM skills you already have. Watch a Webinar to learn how you can quickly get started making all of your spreadsheets and databases as easy to use as your Salesforce CRM with skills your already have.
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Force.com: The Platform for Enterprise Architecture
Find out why enterprise architecture is evolving from complex, monolithic infrastructures to something far more efficient and dynamic: Platform as a Service.
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VisualForce: Create Any User Interface as a Service
Visualforce is the breakthrough technology for creating any user experience for your on-demand apps. Visualforce extends the power of platform as a service to include a highly flexible presentation layer, based on standard web technologies.
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Busting Myths of On-Demand Integration
The myth that business integration and on-demand don’t mix prevents many companies from reaping the clear and compelling efficiencies of on demand CRM solutions. Learn how innovative, leading companies are deeply integrating Salesforce into their traditional packaged and legacy ERP investments.
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Become an App Builder with Force.com
Learn to build the on-demand app of your dreams—without programming—using Force.com, the world’s only platform as a service. Discover how Force.com’s easy-to-use point-and-click functionality makes it possible to create sophisticated, real-world business solutions.
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Build Rich On-Demand Apps with Adobe Flex
Join technical experts from Adobe and salesforce.com as they demonstrate the power of Flex and explain how to use the free Adobe Flex Toolkit to create expressive, high-performance applications on the Force.com platform.
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What’s Beyond SOA? Answers from the Credit Suisse CTO of Infrastructure
A Wall Street event featuring Andy Brown, CTO of Infrastructure Credit Suisse and IT visionary Peter Coffee, 18-year veteran of eWeek. Learn how software as a service is embraced by 60,000+ financial services professionals, refocuses IT and increases adaptability.
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Break the barriers to partner success. In this Webinar, you’l l learn to build a collaborative channel community to improve partner effectiveness, gain a clear picture of your overall business, and eliminate conflicts that stand in the way of partner deals.
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Mastering Partner Collaboration for Partner Success
Hear how Black Duck Software used Salesforce Partners solution to increase channel pipeline, gain insight into partner business opportunities, and make selling easier for partners.
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CMP Webinar: A Blueprint for Solution Provider Success
Learn how to quickly and easily increase your success and profitability using on-demand CRM— by generating more leads and better forecasts, managing all customer and vendor relationships from one unified desktop, and achieving instant 360-degree pipeline visibility.
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Mastering Collaboration of Partner Sales
Learn how Siemens uses Salesforce Partners to successfully manage complex joint partner sales in multiple languages and currencies—and deployed it in less than 90 days—gaining real-time pipeline visibility, higher revenue, greater partner loyalty, and much more.
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Best Practices for Channel Partner Collaboration
Hear Peter Andrews, president of Dreambuilder Investments, explain how he quickly grew his business by streamlining channel partner processes—with Salesforce Partner Portal, the easy to use and customize software-as-a-service solution.
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Singing the Channel Management Blues? Listen Up
Learn how Altiris harnesses the power of a best-in-class, on-demand PRM solution to achieve greater revenue, higher satisfaction, and clear visibility from its channel.
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5 Partner Adoption Strategies for Channel Success
Transform ambivalent partners into loyal revenue generators and learn how to tap the potential of your channel partners. See how GFI Software reached unprecedented success with 95% partner adoption by leveraging the Salesforce PRM solution.
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Building a Best-Practice Channel Lead Distribution Program
End lead distribution madness. While vendors have poor visibility into their partners’ lead quality, status, and ROI, over 50 percent of channel partners are dissatisfied with the leads they get from their vendors. Learn the eight steps to a successful lead distribution program.
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You can integrate software-as-a-service (SaaS) CRM with your ERP system—without the integration costs or headaches. Hear two experts show you how to increase the value of SaaS with rapid CRM and ERP integration.
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AppExchange for Integration
Hear how Salesforce customers Siemens and QuickArrow used AppExchange solutions to perform rapid time-to-value integrations—bringing critical information into Salesforce to sync up and streamline financials and other data.
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AppExchange 101 for Marketing
In this Webinar, you’ll hear how Salesforce customers are using marketing solutions from the AppExchange to become heroes with sales while reducing the time spent administering campaigns by over 50%. This is a perfect opportunity to learn about AppExchange solutions that can help your marketing team reach its stretch goals.
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Get More Insight From Your Data
Get expert advice on gaining deeper insight and intelligence from your customer data, and discover how to achieve business goals with powerful analytics applications on the AppExchange.
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AppExchange 101 Webinar
Discover the AppExchange, your one-stop marketplace for on-demand business applications. The AppExchange makes it easy to find, sample, and select from hundreds of applications for your business.
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Getting Started with the AppExchange
With the AppExchange marketplace, solutions for your entire company can be evaluated and deployed within hours - or even minutes. Hear how salesforce.com customer Procuri leveraged AppExchange apps to save time and reduce costs.
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