Sessions

Get a year's worth of learning in a single day. Join us in Atlanta for an action-packed day of power sessions for every role.

 
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8:45 a.m. - 9:25 a.m.

  • Circles of Success: Become a Data Management Rockstar
    Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
  • Circles of Success: Track and Move the Adoption Needle
    Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
  • Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
    Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
  • Sales Cloud 101: Getting to Know the World's #1 CRM
    Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell--helping them be more productive, make more insightful decisions, and close more deals. You'll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
  • SalesforceIQ: The Future of Selling is Here
    Salesforce is once again raising the bar of innovation by delivering SalesforceIQ. Powered by groundbreaking Relationship Intelligence technology, the new SalesforceIQ for Small Business and SalesforceIQ for Sales Cloud are transforming selling for businesses of every size and industry. Join SalesforceIQ and special guests to discover the future of selling. Learn how SalesforceIQ can empower all World Tour attendees to sell smarter, sell faster and ultimately, close more deals.

1:00 p.m. - 1:40 p.m.

  • AppExchange for Everyone: Apps That Make a Huge Difference
    With over 2,800 apps on the AppExchange you can run your entire business on Salesforce. In this session you will hear customers share the best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps. Learn why over 79% of Salesforce customers use AppExchange apps.
  • Circles of Success: Become a Data Management Rockstar
    Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
  • Circles of Success: Track and Move the Adoption Needle
    Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
  • Grow Your Small Business with Salesforce
    Your focus needs be on customers, the growth engine of your business. So your small business has a lot to gain from innovations that help you quickly connect the dots and manage relationships more effectively. Whether you are trying to find, win or keep customers, join us to learn about the latest and greatest designed with your small business in mind.
  • Sell More Through Predictive Data Science
    Lead Scoring is just the first step in predictive analytics for sales teams. Sales Acceleration technology from InsideSales.com leverages predictive analytics to prescribe specific sales activities for every aspect of your selling motion. Join us to see how thousands of customers are growing revenue by as much as 30% in as little as 90 days.
  • Service Cloud: A New Era of Service for the Connected World
    Customer service is evolving as customers are increasingly connected to each other, to their devices and to more products than ever before. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using Service Cloud to deliver in-context service everywhere, supercharge agent productivity and provide smarter support in today's hyper-connected world. Come learn how to create and execute a vision for customer service to meet and exceed the needs of your customers.

2:00 p.m. - 2:40 p.m.

  • App Cloud Keynote: Experience a New Way to Build Apps
    The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.
  • Circles of Success: Drive Metrics Using Reports and Dashboards
    Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
  • Circles of Success: Marketing Make East with Automation Studio
    Join us to learn about Marketing Cloud Automation tools and best practices, while sharing ideas and collaborating with customers alike!
  • Citrix Enables Sales Interactive Metrics in Salesforce
    Attend this session to run through the business case and overall development process including Salesforce integration. Find out how we overcame challenges and learned to understand both sides of the coin: what daily challenges do sales managers have in getting relevant data and information? And why are some of those challenges lost in translation when coming up with solutions that are beneficial for Sales managers?
  • Data.com: The Future of Intelligent Selling
    Despite the availability of information, research shows that 8 in 10 sales reps are unprepared and fail to create value with buyers. Join Data.com to learn how the right information in Salesforce can help your organization grow faster by improving how sales and marketing connect with customers. See how Data.com is evolving to better arm your sales team and make Sales Cloud your competitive advantage.
  • Reimagine Customer Engagement with Community Cloud
    Join us to see how CenturyLink transformed their business by connecting with customers in brand new ways. They'll share how they're collaborating around business processes, data, and information to grow their business faster, more efficiently and profitably.

3:00 p.m. - 3:40 p.m.

  • 5 Best Practices to Build a Scalable Customer Experience
    Keeping customers happy and loyal drives growth, but how do you build an amazing customer experience that will scale with your business? Join us to hear five best practices that will help you kick-start and refine your customer experience strategy as well as examples from local small and medium-sized companies that grow faster with a focus on customer service.
  • Analytics Cloud: Actionable Analytics for Salesforce Customers
    Launched at Dreamforce 2014, the Salesforce Analytics Cloud was built for any user, any data, and any device. We're excited to unveil the next wave of the Analytics Cloud to help every Salesforce customer instantly go from data, to insight, to action. Join Product Marketers Jamie Domenici and Anna Rosenman to learn what's new, see the product in action, and hear from customers who are experiencing unparalleled success with the Analytics Cloud.
  • Circles of Success: Drive Metrics Using Reports and Dashboards
    Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
  • Circles of Success: The Path to Lifestyle Marketing Success
    This session will be an interactive group discussion where we will focus on how to move from capturing attention to ensuring lifetime retention of your subscribers across all digital marketing channels within the Marketing Cloud. Key topics that will be covered include: acquiring, onboarding, and engaging.
  • Modern App Development on the App Cloud
    We are living in a new world where apps drive how we experience home, work, and even what we wear. These apps live on all kinds of devices, from mobile phones to mobile wear, where everything is now connected. As a developer, how do you make sense of all this data? How do you build apps that leverage it at precisely the right time, combine it with incredible user experience, and use the development tools and frameworks you love? Join this session to learn about some of the newest developer technologies in the App Cloud to help enable you to build modern enterprise applications.
  • Sales Cloud: Best Practices and Product Roadmap
    Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices sales organizations should follow You'll see demonstrations of great features and hear from customers who have achieved amazing sales results and will explain firsthand how they did it. As well, you'll get a sneak peak into what exciting new features we're working on for future releases of the Sales Cloud.

4:00 p.m. - 4:40 p.m.

  • Align Sales and Service to Engage the Connected Customer
    Your customers are 100% connected with social, mobile, and the cloud. Trillions of customer transactions are happening all around us. Are your sales and service teams connected and are they meeting the growing demands of these connected customers? This session will show you how to take your Salesforce deployment to the next level. See how the new Salesforce Customer Engagement Solution combines Sales, Service, and App Cloud to create engaging experiences that will delight your customers.
  • Circles of Success: Train End Users for Faster Adoption
    Join us for an intimate and interactive discussion with other customers to learn about end-user training techniques to increase Salesforce adoption and empower users in your company. This session focuses on the framework used to design and deliver an effective end-user training program. We will discuss strategies on the 5 Ws, ways to develop a role-based curriculum, and explore ideas for delivering and measuring your training efforts. Education is an ongoing journey. Get started on the right track!
  • Circles of Success: Weathering the Storm of Change Management
    Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.
  • Marketing Cloud: The Dawn of the Digital Marketer
    The sun is rising on the future of marketing. Customers are engaging with brands they love on digital channels like never before, and new technology is further enabling ways for companies to impress customers every day. The dawn of the digital marketer is upon us. Join us and learn how the world's most innovative brands are cultivating 1-to-1 customer experiences across marketing, sales, and service.
  • New Features for Salesforce Admins
    Admins are the leaders who can guide their businesses to the future. Learn how to leverage the Lightning Experience and new features of Salesforce to drive innovation, tackle inefficiency and increase productivity.
  • 10 Step Journey from On-Premise to Salesforce
    You need a solution that's built for agility and speed, and Siebel is difficult to innovate. You need a path to extend or replace it. Join us to learn about best practices, and get a 10-step retirement roadmap for a successful transition from on-premise to cloud. Join Salesforce Services and get the truth about managing a transition.

Salesforce World Tour

Amsterdam · Atlanta · Boston · Chicago · London · Melbourne · CeBIT, Hanover · New York City · Paris · Tokyo · Toronto · Washington, D.C.