Sessions

Get a year's worth of learning in a single day. Join us in Chicago for an action-packed day of power sessions for every role.

 
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8:45 a.m. - 9:25 a.m.

  • Business Process Automation that Scales for Growth: Sales Cloud-to-SAP Use Case
    As businesses grow, the need for applications can change and evolve. But how does a growing company switch out an obsolete application with one or more best-of-breed apps without negatively disrupting business? And how do those applications work together to automate business processes, now and in the long term? Find out how Gears CRM, a Salesforce System Integrator, helped its customer, Monotype, integrate Salesforce Sales Cloud with SAP to seamlessly automate critical business processes across applications and departments, while scaling Monotype's IT infrastructure for uninterrupted growth.
  • Circles of Success: Track and Move the Adoption Needle
    Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
  • From Boats to Brochures: Community Cloud Stories from the Field
    Join Community Cloud to hear two customers talk about their experience in launching a customer and an employee community. Sea Ray Boats will share their story around how their recently launched customer community improved the customer and dealer experience and expanded their value proposition. Rise Interactive will also join the session to talk about their employee community and how it is redefining the way they collaborate and get things done internally. We'll also share the latest news from Community Cloud and how we are delivering value for our customers.
  • Sales Cloud 101: Getting to Know the World's #1 CRM
    Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell--helping them be more productive, make more insightful decisions, and close more deals. You'll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
  • State of Marketing 2016: Success Secrets from the World's Top Marketers
    State of Marketing is an annual report published by Salesforce Research. This year's report - based on a survey of nearly 4,000 marketing leaders worldwide - identifies priorities, challenges, trends, and shifts in 2016 and beyond. Attend this data-packed session to learn how your organization stacks up as a high performer, moderate performer, or under performer across dozens of critical success factors.
  • The Customer Success Platform for Manufacturing
    Manufacturers are shifting from a product-centric model to a customer-centric oneManufacturers are shifting from a product-centric model to a customer-centric one. They must drive new revenue through service and analytics without creating new products. Hear how Salesforce empowers manufacturers to go beyond the product, enhancing and accelerating their ability to innovate. With Salesforce, manufacturers connect people, products, and data to deliver 1 to 1, real-time engagement and be available anytime and anywhere with the right skill set, the right service, and the right product.

12:00 p.m. - 12:40 p.m.

  • Grow Faster with Connected Sales & Service
    Your customer has changed. They don't buy based on what you tell them, how great your product is, or how low a price you give -- they buy on customer experience. What's more, they expect a quality, coherent experience whether interacting with your sales people, your customer support team, or your marketing. Join Salesforce and guests to learn how a connected experience for your customer across sales, service, and marketing keeps them coming back and drives your business growth.
  • Life at Salesforce
    Curious what it's like to work at the world's fastest growing enterprise software company? Then join us for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You'll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career.

1:00 p.m. - 1:40 p.m.

  • 10 Strategies for Growing Customer Revenue: Retention, Renewals & Upsells
    Since 90% of the revenue generated from your customers happens after the initial sale, the fastest way to drive profitable growth across existing customers is by focusing on customer retention and expansion. Learn how leading companies such as Box, Citrix and Adobe have transformed their post-sales Account Management & Customer Success teams by improving their customer operations to increase retention, renewals and upsells. We'll share actionable strategies to increase net retention 5-10 points and tactics for how you can implement a Proactive Customer Management solution.
  • Circles of Success: Become a Data Management Rockstar
    Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
  • How Salesforce Uses Marketing Cloud to Onboard Customers, Employees, and Beyond
    Do you ever wonder how we use Marketing Cloud at Salesforce? We're creating 1-to-1 journeys with Journey Builder, Email, Predictive Intelligence, Mobile and more to power great results for teams in marketing and across the company. In this session, join us to learn how we use Marketing Cloud to onboard both our customers and our employees seamlessly, and the phenomenal results we're seeing.
  • Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
    Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
  • Relationships are the Future of Healthcare
    New reimbursement models, clinical advancements, and consumer expectations are shifting healthcare IT toward the patient. Hear Salesforce's Chief Medical Officer, Joshua Newman, MD and leading hospitals, health plans, pharmaceutical and medical device companies share inspiring stories on how relationships are the future of healthcare. See live demos of Salesforce Health Cloud driving stronger patient relationships with real-time collaboration, connected data and advanced analytics.
  • Sales Cloud Best Practices: A Whole New Way to Sell
    What are our top customers doing to build better pipeline, accelerate sales rep productivity, and maximize sales results? How can you use the brand new Salesforce Lightning Experience to accelerate adoption and drive value for every user? In this session, we'll walk you through the critical steps and best practices sales organizations should follow and give you a first-hand look at how the Salesforce Lightning Experience helps reps sell smarter and faster from anywhere. Come watch live demonstrations of new features and hear from customers who have achieved amazing sales results with Salesforce.
  • Transform Your Business with Apps Built on the App Cloud
    The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.

2:00 p.m. - 2:40 p.m.

  • 5 Best Practices to Build a Scalable Customer Experience
    Keeping customers happy and loyal drives growth, but how do you build an amazing customer experience that will scale with your business? Join us to hear five best practices that will help you kick-start and refine your customer experience strategy as well as examples from local small and medium-sized companies that grow faster with a focus on customer service with Desk.com.
  • Analytics Cloud: Get Smarter About Your Customers
    Launched at Dreamforce 2014, the Salesforce Analytics Cloud was built for any user, any data, and any device. We're excited to unveil the next wave of the Analytics Cloud to help every Salesforce customer instantly go from data, to insight, to action and ultimately get smarter about their customers. Learn what's new, see the product in action, and hear from customers who are experiencing unparalleled success with the Analytics Cloud.
  • Circles of Success: Drive Metrics Using Reports and Dashboards
    Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
  • Data.com: The Blueprint for Building Stronger Sales
    Growing your business can be a complicated and multi-layered endeavor, much like designing a dream home. You have a grand vision for how it could be, but challenges and limitations often cause you to fall short. Join Data.com, and Salesforce customer Arthur J. Gallagher, to learn how the right data and intelligence can be the building blocks for a stronger sales function. We'll share the blueprint for using data to help your sales team sell faster and smarter, and grow your business the way you've always dreamed.
  • How the Salesforce App Cloud Platform is Changing ERP - Forever
    Traditional ERPs are limited in their ability to support change. Businesses need to either conform to the business processes that the ERP supports, or be prepared to write significant customizations and even complete applications to enable any customized business processes. Join our interactive session and learn how cloud ERP brings front and back-office solutions together while promoting growth and innovation and hear real world examples of how Kenandy customers are quickly innovating around their products, services, operations, and relationships.
  • Meet the New Financial Services Cloud
    A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Now, everything and everyone is connected. Across wealth management, banking, and insurance higher client expectations are resulting in lower satisfaction scores and higher attrition rates. Join us in this session to witness how the Salesforce Customer Success Platform is helping our financial services customers meet the needs of this new market landscape. Also, learn more about the newly released Financial Services Cloud, a growth platform to accelerate relationship manager productivity, and help them build deeper, 1-to-1 client relationships anywhere and on any device.
  • Reimagining Retail in the Age of the Shopper
    Digital disruption is driving shopper demand for personalization. Stores are being reimagined as showrooms, distribution centers, experience centers and are increasingly only a touchpoint along a shopper's journey. Join Salesforce SVP Retail, Shelley Bransten, and a leading retailer as they discuss how they leverage the Salesforce Shopper Success Platform to personalize the shopper journey everywhere, empower employees with mobile, collaboration and analytics tools, and transform into innovative and agile retailers.

3:00 p.m. - 3:40 p.m.

  • Circles of Success: Weathering the Storm of Change Management
    Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.
  • Get the Most Out of Salesforce with Cloud Services
    In today's market, a customer's experience can make or break a business. Cloud Services provides expert support, training, and services that can help you unleash the full power of your Salesforce technology giving you the tools you need to compete in this customer-centric marketplace. Join us as we speak with a panel of thought leaders from some of the world's most innovative companies and hear how they're using Cloud Services to help them compete and win in a customer-led, digital and global market.
  • Modern App Development on the App Cloud
    We are living in a new world where apps drive how we experience home, work, and even what we wear. These apps live on all kinds of devices, from mobile phones to mobile wear, where everything is now connected. As a developer, how do you make sense of all this data? How do you build apps that leverage it at precisely the right time, combine it with incredible user experience, and use the development tools and frameworks you love? Join this session to learn about some of the newest developer technologies in the App Cloud to help enable you to build modern enterprise applications.
  • SalesforceIQ: The Future of Selling is Here
    Salesforce is once again raising the bar of innovation by delivering SalesforceIQ. Powered by groundbreaking Relationship Intelligence technology, the new SalesforceIQ CRM and SalesforceIQ Inbox are transforming selling for businesses of every size and industry. Join SalesforceIQ and special guests to discover the future of selling. Learn how SalesforceIQ can empower all World Tour attendees to sell smarter, sell faster and ultimately, close more deals.
  • Service Cloud Keynote: A New Era of Service for the Connected World
    Customer service is evolving as customers are increasingly connected to each other, to their devices and to more products than ever before. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using Service Cloud to deliver in-context service everywhere, supercharge agent productivity and provide smarter support in today's hyper-connected world. Come learn how to create and execute a vision for customer service to meet and exceed the needs of your customers.
  • Sell More Through Predictive Data Science
    For companies looking to grow top line revenue, predictive lead and account scoring is key. Join InsideSales.com to learn how leading organizations leverage sales acceleration technology to prescribe specific sales activities at every aspect of their selling motion, actively manage their pipeline, and maintain a more predictive forecast. As a takeaway you'll learn how thousands of customers are growing revenue by as much as 30% in as little as 90 days.
  • Three Ways to Create a Seamless Customer Experience Across your Organization
    Organizations are faced with building the complete customer experience across the entire lifecycle. Yet you work in silos, and access to actionable customer data can be an ongoing challenge. In this session, you'll learn three ways to lead your customer experience initiatives and increase operational efficiencies across Marketing, Sales, and Service. Hear from organizations who are making a huge impact and disrupting their space by providing the most engaging customer experiences. Take control of your customer's experience and quickly deliver personalized, actionable 1-to-1 experiences at scale.

4:00 p.m. - 4:40 p.m.

  • AppExchange for Everyone: Apps That Make a Huge Difference
    With over 2,900 apps on the AppExchange you can run your entire business on Salesforce. In this session you will hear customers share best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps. Learn why over 79% of Salesforce customers use AppExchange apps.
  • Circles of Success: Train End-Users for Faster Adoption
    Join us for an intimate and interactive discussion with other customers to learn about end-user training techniques to increase Salesforce adoption and empower users in your company. This session focuses on the framework used to design and deliver an effective end-user training program. We will discuss strategies on the 5 Ws, ways to develope a role-based curriculum, and explore ideas for delivering and measuring your training efforts. Education is an ongoing journey. Get started on the right track!
  • Faster Quotes, Faster Close: Introduction to SteelBrick CPQ
    Learn how to supercharge Sales Cloud with SteelBrick CPQ (Configure, Price, Quote) so you can close deals faster. In this session you will see how SteelBrick automates your quoting and proposal process, helps you to maximize your revenue and eliminate errors, and gives you more visibility into your pipeline.
  • Horror Stories to Happy Clients: A Panel Discussion on Business Growth Challenge
    When you're a small business of 30 people or less, growing pains can make or break you. Join Stephanie Morgan of ICS, Jody Padar of New Vision and Veltig's Donal de Paor as they share their issues, horror stories, and methods of control. Learn firsthand how they managed their business growth while running a successful firm. You'll walk away with tactics to keep your own growth healthy, constant and chaos-free!
  • Learn From Fast-Growing Businesses
    Small and medium businesses are operating in an extraordinary environment. New technologies are reinventing how business is done, making it easier than ever to start and scale a company. But growing businesses face a unique set of challenges. Join us to learn how small and medium businesses are using Salesforce to attract new business, delight their customers, and grow faster than ever.
  • Marketing Cloud: The Dawn of the Digital Marketer
    The sun is rising on the future of marketing. Customers are engaging with brands they love on digital channels like never before, and new technology is further enabling ways for companies to impress customers every day. The dawn of the digital marketer is upon us. Join us and learn how the world's most innovative brands are cultivating 1-to-1 customer experiences across marketing, sales, and service.
  • New Features for Salesforce Admins
    Admins are the leaders who can guide their businesses to the future. Learn how to leverage the Lightning Experience and new features of Salesforce to drive innovation, tackle inefficiency and increase productivity.

Salesforce World Tour

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