Sessions

Get a year's worth of learning in a single day. Join us in Washington, D.C. for an action-packed day of power sessions for every role.

 
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8:30 a.m. - 9:10 a.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Track & Move the Adoption Needle
    • Business Metrics for Success with Salesforce
    • Let's hit the Salesforce Reboot Button!
    • Weathering the storm of Change Management
  • Data.com: Grow Faster with the Right Data at the Right Moment
    Looking for an edge in how you sell and market to customers? Successful companies know their customers and prospects better, connect to them faster, and make better data-driven decisions when they have the right data at the right moment. Salesforce Data.com brings the best B2B customer data into the #1 CRM so you get more insights, more sales opportunities, and cleaner data -- all right where your team works, helping boost your sales productivity. Join us to hear how Salesforce Data.com customers see increased CRM adoption, shorter sales cycles, and faster growth.
  • Defining Your Strategy for Mobile Success with Salesforce1
    Mobility is changing not only how we live, but how we work. Join us to learn how to use mobile to connect and engage with your customers and employees in a whole new way. Also see a live demo of the Salesforce1 Mobile App in action and hear directly from a customer!
  • Go Further: Top Tips for Powerful Analytics
    Effective use of dashboards and reports to manage your business can deliver key insights and competitive advantages. Join us to learn top tips for taking you analytics strategies to the next level.
  • Salesforce for Nonprofits: Program Management on the Social Impact Platform
    Salesforce for Nonprofits helps organizations deliver more effective and efficient programs by connecting all relevant information in one place. Employees, partners, members, and data all work together seamlessly so organizations can automate every step and see the impact of their efforts in real time. Program managers collaborate seamlessly across geography. Directors have real-time insights to know they are investing in the right programs.

9:15 a.m. - 9:45 a.m.

  • Go Faster: Top Tips for Better Adoption
    Once you have built the foundation of your Salesforce solution, it's time to consider the ongoing strategies for maintaining your success. Join us to hear the must-know change management and training strategies that will turn users into evangelists.

12:00 p.m. - 12:30 p.m.

  • Getting Started: Preparing for Success
    Prepare for Success from the beginning! Understand how to define your vision, inspire your team and plan your journey. Join us as we share customer examples and proven approaches to help you determine your key players, identify and prioritize your business objectives, understand the ways to measure your success, and more!

12:45 p.m. - 1:15 p.m.

  • Go Further: How to Do More with Less: Tips & Tricks
    Salesforce has countless ways to help users do more with less. Come learn about all the amazing features that will provide big impact with little investment.

1:00 p.m. - 1:40 p.m.

  • Accelerate Pipeline with Pardot: Salesforce B2B Marketing Automation Solution
    Meet Pardot, your new sales and marketing secret weapon. Join us to learn how adding marketing automation to your CRM can help optimize your lead generation, and get the right leads to the right people, at the right time. Pardot empowers you to move leads through the funnel and close the ROI loop faster and more efficiently.
  • Accenture: Driving Innovation in the Cloud-Enabled Enterprise
    Hear how Accenture works with enterprises to drive business results by transforming their businesses with Salesforce-based solutions to improve productivity, effectiveness and scale for future growth.
  • Best Practices to Grow Your Small Business with Salesforce
    Are you a small business? Want to learn how you can grow your business faster? Come hear from our experts and successful customers who have grown their businesses using Salesforce. Learn how Salesforce can help you do more with less. Learn how to use data to make the best decisions. And how you can drive adoption with simple, but critical tips. You'll also have the chance to pick the brains of our customer speakers, learning from their successes and challenges.
  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Business Metrics for Success with Salesforce
    • Top Tips for Admins
    • Business Metrics for Success with Salesforce
    • Top Tips for Admins
  • Marketing Cloud: The Journey is the Reward
    The future of marketing is the 1:1 customer journey. Salesforce has the complete customer success platform to help marketers engage their customers in entirely new ways across each step in the journey. Join us to learn how Marketing Cloud can help you take your digital marketing to the next level. Learn new ways to optimize your email and mobile marketing, enhance your social media management, improve your online advertising and grow your lead nurturing strategy.
  • Salesforce for Nonprofits: Become a Connected Nonprofit
    Nonprofits are transforming the social sector and philanthropy by connecting their communities in powerful ways. Hear how nonprofits are leveraging Salesforce for Nonprofits to disrupt the status quo and revolutionize how they connect employees, supporters, partners and programs to accelerate the pace of change.

1:30 p.m. - 2:00 p.m.

  • VetForce: Salesforce for Military Veterans
    Learn about the Salesforce for Veterans program, VetForce. Sign-up for Salesforce training, connect with veterans, meet employers, see a demo of the VetForce community and meet local VetsinTech chapter leaders.

2:00 p.m. - 2:40 p.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Unlock the Power of Social with Chatter
    • Let's hit the Salesforce Reboot Button!
    • Become a Data Management Rockstar
    • Track & Move the Adoption Needle
  • Empowering Citizens and Federal Staff with Great Agency Customer Service
    Learn how the Department of Commerce is transforming the way they deliver customer service through innovative data strategies - integrating with legacy systems, performance tracking and mobility.
  • InsideSales.com: Data Science and Predictive Analytics Is Accelerating Sales
    Data science and predictive analytics can improve the accuracy of your sales forecasting, pinpoint the best leads and prospects, show you when and how to communicate with them, and empower you to consistently hire top sales performers. David Boyce, InsideSales.com VP, Momentum Strategy Team, will share real-world customer results from sales teams who have increased revenue by as much as 30 percent in as few as 90 days.
  • Salesforce for Nonprofits: Turn Big Data into Social Change
    Salesforce Analytics Cloud is Analytics for the Rest of Us and leading nonprofits are already showing how big data can help solve the world's complex problems. Learn how Project 8 is using Analytics Cloud to help ensure that the 8 billion people that will live on this earth in 15 years will have the food, water, and energy they need.
  • Salesforce1 Platform: Build Apps Fast. Build Business Faster.
    Speed and innovation are today's currency for business. Join us to hear how you can use Salesforce1 Platform to build apps, transform IT, and deliver amazing innovation to the business. You'll see examples of amazing engaging customer-facing apps, mobile apps, and business process apps all built on the Salesforce1 Platform.
  • Welcome to Wave, the Salesforce Analytics Cloud
    The world is exploding with amazing new data about your customer: mobile devices, social networks, product sensors. With Wave, you can connect everyone in your company to customer insight, on the mobile devices where they live, and via a Salesforce-native analytics platform that handles today's new big data sources along with traditional databases. Join us and hear from innovative companies who are growing customer success with Wave.

2:15 p.m. - 2:45 p.m.

  • Getting Started: Evaluating a Salesforce Implementation Partner
    Getting the right resources and partners to implement is critical to your implementation success. Join us to learn how to evaluate a partner, know what to look for, and how to set up for long-term success.

3:00 p.m. - 3:40 p.m.

  • BMC: IT Service Management in a Digital World
    Digitalisation, based on new Information Technology such as cloud, mobile, big data and social, is transforming our world. Innovation is introduced at light speed. Internet of Things, Smart Watches, 3D Printing, and Self-Driving Cars will, very soon, all be part of our daily lives. You need to manage all the required IT to accelerate your business's innovation. Does ITIL drive or hinder innovation? Please join us to find out how BMC Remedyforce Customers improve Business Innovation with Next Generation IT Service Management in a Digital Age. During this session, you'll learn about the value of:
    - Extending your force.com investment to IT ?Integrating Salesforce and AppExchange apps with Remedyforce
    - Modernizing your approach to IT Service Management (ITSM)
  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Become a Data Management Rockstar
    • Weathering the storm of Change Management
    • Become a Data Management Rockstar
    • Salesforce Implementation - It's a Walk in the Park
  • Go Faster: Change Management Best Practices
    Your project plan is on track, but is your company ready? Change Management means great communication, understanding the business impact, establishing governance and addressing the behaviors. Join us to learn these strategies - and more - to get your team on board with what's coming and prepare your company for this important event.
  • Deliver the Future of Customer Service Today
    Customer experience is overtaking product and price as the #1 brand differentiator. How is your company leveraging this industry change? Join us to learn how the most successful organizations are using Service Cloud to transform their businesses with a service-first strategy. Come learn how to prepare your organization for the future and drive customer satisfaction by delivering more personalized service in a smarter and faster way than ever before.
  • Federal Transformation to Agency Enterprise on a FedRamp Certified App Platform
    Learn how CMS and FDA are delivering innovation to their enterprise mission by leveraging the Salesforce Platform through application consolidation, rapid application development and agency governance. Learn about entry points and capture roadmaps to leverage the Salesforce.com FedRamp Certified Cloud for Platform and Software as a Service.
  • Salesforce for Higher Eds: Becoming a Connected Campus
    Built for the social and mobile era, learn how Salesforce for Higher Ed enables you to become a Connected Campus, place students at the center of everything you do, and achieve breakthrough performance across the student lifecycle. Then learn how an esteemed higher education institution is using Salesforce to increase productivity, streamline systems and processes, and create a more efficient engagement platform with their constituents. They will also share how this fits into a campus-wide CRM strategy for fostering and building relationships across the entire student lifecycle in a phased approach.
  • Salesforce1 Lightning Technical Overview
    Salesforce1 Lightning, the next generation of the Salesforce1 Platform provides a suite of powerful tools for everyone - from business users to developers - to build amazing apps faster than ever. Learn how anyone can build apps - fast, discover how Lightning improves collaboration between admins and business stakeholders and see how easy it is to unlock and access your legacy data

3:45 p.m. - 4:15 p.m.

  • Getting Started: Governance at a Glance
    Got governance? From setting up your first steering committee to establishing change control to working with stakeholders, governance is key to protecting your Salesforce org and promoting success. Join us to learn 6 key tips and get on the fast track to building your own governance strategy.

4:00 p.m. - 4:40 p.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Salesforce Implementation - It's a Walk in the Park
    • Weathering the storm of Change Management
    • Top Tips for Admins
    • Become a Data Management Rockstar
  • Community Cloud Transforms Business: Driving Partner & Channel Success
    Want to learn from Community Cloud customer success? Salesforce Community Cloud drives innovation and disruption for businesses ranging from services, cities, to manufacturing and beyond. Community Cloud customer, Constant Contact , shares how they transformed business by making the partners and customer ecosystem more productive and proactive. Q&A will cover implementation, migration from portals and partner community success.
  • Desk.com: Customer Service the Small Business Way
    Keeping customers happy is essential to growth as a small business. Designed for speed and built for scale, Desk.com gets your fast-growing company up and running with support in just hours with everything you need to deliver fast, awesome customer service. Join us to see how productivity tools help agents close cases faster, a user-friendly knowledge base drives consistency and correctness for agents and for self-service support, and how connecting customer service to other critical parts of your business creates a complete 360-degree view of your customers to personalize every interaction.
  • Extend Salesforce with the AppExchange
    With over 2,700 apps on the AppExchange and more than 3 million customer installs, you can run your entire business on Salesforce. In this session you will hear from customers the best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps from our partners.
  • Sales Cloud Best Practices: Your Steps to Success
    Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices every sales organization should follow, and what to avoid. You'll see demonstrations of great features and hear from customers who have achieved amazing sales results and will explain firsthand how they did it.
  • Salesforce for Nonprofits: Communicate More Effectively
    Whether you're engaging a new prospect or spreading the word about your cause, delivering the message to the right person at the right time can amplify your impact. Learn how nonprofit organizations are taking advantage of 1:1 Customer Journeys in the Salesforce Marketing Cloud to get the word out and drive more impact.

4:30 p.m. - 5:00 p.m.

  • Go Further: Top Tips for Administrators
    Late Night television has their Top 10 lists, so does Salesforce! We have scoured blogs, articles, and previous Dreamforce Sessions to provide you with our Top 10 Tips for every Salesforce Administrator...who knows...perhaps you have a Top 10 we haven't even thought about?

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