Despite the availability of information, research shows that 8 in 10 sales reps are unprepared and fail to create value with buyers. Join Data.com to learn how the right information in Salesforce can help your organization grow faster by improving how sales and marketing connect with customers. See how Data.com is evolving to better arm your sales team and make Sales Cloud your competitive advantage.
New Features for Salesforce Admins
Admins are the leaders who can guide their businesses to the future. Learn how to leverage the Lightning Experience and new features of Salesforce to drive innovation, tackle inefficiency and increase productivity.
11:45 a.m. - 12:25 p.m.
Sales Cloud 101: Getting to Know the World's #1 CRM
Want to see what makes Sales Cloud the worldwide leader in CRM? Come experience Sales Cloud up close and personal and see how it transforms the way companies sell--helping them be more productive, make more insightful decisions, and close more deals. You'll also get an up-close look at the all-new Lightning Experience. This session is geared towards beginners and people who are unfamiliar with Salesforce.
1:00 p.m. - 1:40 p.m.
5 Best Practices to Build a Scalable Customer Experience
Keeping customers happy and loyal drives growth, but how do you build an amazing customer experience that will scale with your business? Join us to hear five best practices that will help you kick-start and refine your customer experience strategy as well as examples from local small and medium-sized companies that grow faster with a focus on customer service.
Introducing the Salesforce IoT Cloud
How do you connect the internet of things with the Customer Success Platform? Join the Salesforce IoT Cloud team to learn how companies of all sizes are connecting data from their devices, sensors, websites and more using our Latest Salesforce technology and turning this data into meaningful actions for their customers.
Sales Cloud Best Practices: A Whole New Way to Sell
Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices sales organizations should follow You'll see demonstrations of great features and hear from customers who have achieved amazing sales results and will explain firsthand how they did it.
2:00 p.m. - 2:40 p.m.
Analytics Cloud: The Best Analytics for Salesforce Customers
Launched at Dreamforce 2014, the Salesforce Analytics Cloud was built for any user, any data, and any device. We're excited to unveil the next wave of the Analytics Cloud to help every Salesforce customer instantly go from data, to insight, to action. Learn what's new, see the product in action, and hear from customers who are experiencing unparalleled success with the Analytics Cloud.
Service Cloud: A New Era of Service for the Connected World
Customer service is evolving as customers are increasingly connected to each other, to their devices and to more products than ever before. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using Service Cloud to deliver in-context service everywhere, supercharge agent productivity and provide smarter support in today's hyper-connected world. Come learn how to create and execute a vision for customer service to meet and exceed the needs of your customers.
Meet Pardot: Drive Sales with Intelligent B2B Marketing by Salesforce
Did you know that 65% of B2B buyers have already made a purchase decision by the time they engage with a vendor sales rep professional (IDC)? Join us to get an inside look at Pardot, the sales and marketing secret weapon that allows you to intelligently engage with your buyers from click to close. Learn how adding marketing automation to your CRM can help you fill your pipeline, personalize the buying process at scale, and empower your sales and marketing teams to better market, sell, and engage in today's buyer-driven world.
3:00 p.m. - 3:40 p.m.
App Cloud Keynote: Experience a New Way to Build Apps
The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world's #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.
Find the Keys to Effective Franchise Growth with Community Cloud
Starting a new business is challenging, especially if you're a first-time franchisee. Join us to hear Papa Murphy's journey to connect new franchise owners with everything they need to build successful businesses. From registering a new franchise agreement, to supplying the store and opening the door, you'll learn how the company was able to provide real-time support, and manage every stage of a franchise to help it grow.
Precision is the Future of Healthcare & Life Sciences
New reimbursement models, wearables, medical technologies and consumer expectations are driving the shift to the patient. Hear Salesforce’s Chief Medical Officer, Joshua Newman MD and leading hospitals, health plans, pharmaceutical and medical device companies share inspiring stories on how precision — personalized, proactive patient/member experience — is the future of healthcare. See live demos of the Salesforce Health Cloud driving precision with real-time collaboration, connected data and advanced analytics.
4:00 p.m. - 4:40 p.m.
AppExchange for Everyone: Apps That Make a Huge Difference
With over 2,800 apps on the AppExchange you can run your entire business on Salesforce. In this session you will hear customers share the best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps. Learn why over 79% of Salesforce customers use AppExchange apps.
Marketing Cloud: The Dawn of the Digital Marketer
The sun is rising on the future of marketing. Customers are engaging with brands they love on digital channels like never before, and new technology is further enabling ways for companies to impress customers every day. The dawn of the digital marketer is upon us. Join us and learn how the world's most innovative brands are cultivating 1-to-1 customer experiences across marketing, sales, and service.
10 Step Journey from On-Premise to Salesforce
You need a solution that's built for agility and speed, and Siebel is difficult to innovate. You need a path to extend or replace it. Join us to learn about best practices, and get a 10-step retirement roadmap for a successful transition from on-premise to cloud. Join Salesforce Services and get the truth about managing a transition.
Salesforce World Tour
Amsterdam · Atlanta · Boston · Chicago · London · Melbourne · CeBIT, Hanover · New York City · Paris · Tokyo · Toronto · Washington, D.C.