Sessions

Get a year's worth of learning in a single day. Join us in Toronto for an action-packed day of power sessions for every role.

 
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8:30 a.m. - 9:10 a.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Track & Move the Adoption Needle
    • Business Metrics for Success with Salesforce
    • Let's hit the Salesforce Reboot Button!
    • Weathering the storm of Change Management
  • Financial Services: Winning Formulas For Financial Advisor Success
    Learn how BMO Nesbitt Burns is making their financial advisors more productive, collaborative, and mobile with the Salesforce Platform. Hear top strategies used to drive cross-team collaboration, meaningful financial planning, and rich client communication. You will see how you can apply these best practices with a live demonstration of how advisors use Salesforce to run their business.
  • Salesforce Foundation: Driving Connection & Efficiency
    Join this session to learn how your organization can deliver more impact by leveraging cloud, social, and mobile technologies to connect all your constituents in whole new ways. Connected nonprofits and connected campuses are striving to create deeper connections with constituents while also driving operational efficiency to maximize their limited resources. Hear first-hand from our speakers, a nonprofit organization and a higher education institution, how their organizations are delivering an engaging constituent experience while benefiting from better processes. You'll leave with best practices for operational efficiency and innovative ideas for supporting your organization or institution.
  • The Citizen is Your New Customer on the Government Success Platform.
    Learn how Salesforce works with municipal, provincial and federal agencies to empower and connect with citizens in a whole new way. The government success platform has transformed how applied private sector best practices can realize Mission Success.

1:00 p.m. - 1:40 p.m.

  • Accenture: Getting the Bookends of your Salesforce Implementation Right
    What are the key questions organizations must seek to answer throughout their Salesforce implementation? With the demands of today's business climate, organizations have no choice but to get it right the first time. Hear how Accenture is guiding organizations to ensure value is delivered with certainty and pace. Examples of how Accenture has helped organizations start and finish right will be highlighted.
  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Business Metrics for Success with Salesforce
    • Top Tips for Admins
    • Business Metrics for Success with Salesforce
    • Top Tips for Admins
  • Extend Salesforce with the AppExchange
    With over 2,700 apps on the AppExchange and more than 3 million customer installs, you can run your entire business on Salesforce. In this session you will hear from customers the best ways to extend Sales and Service Cloud as well as how AppExchange can power solutions for every department with free and paid apps from our partners.
  • Marketing Cloud: The Journey is the Reward
    The future of marketing is the 1:1 customer journey. Salesforce has the complete customer success platform to help marketers engage their customers in entirely new ways across each step in the journey. Join us to learn how Marketing Cloud can help you take your digital marketing to the next level. Learn new ways to optimize your email and mobile marketing, enhance your social media management, improve your online advertising and grow your lead nurturing strategy.
  • Welcome to Wave, the Salesforce Analytics Cloud
    The world is exploding with amazing new data about your customer: mobile devices, social networks, product sensors. With the Analytics Cloud, you can connect any data, from any source, to everyone in your company. Join us to learn how leaders from innovative companies are uncovering new insights and opportunities from any device.

2:00 p.m. - 2:40 p.m.

  • Accelerate Pipeline with Pardot: Salesforce B2B Marketing Automation Solution
    Meet Pardot, your new sales and marketing secret weapon. Join us to learn how adding marketing automation to your CRM can help optimize your lead generation, and get the right leads to the right people, at the right time. Pardot empowers you to move leads through the funnel and close the ROI loop faster and more efficiently.
  • Apttus: Delighting Your Customers and Growing Revenue Like Salesforce
    Everybody knows that being easy to do business with is a critical part of creating (and keeping) your customers happy. But achieving a frictionless sales process can be a challenge for even the most innovative companies, like Salesforce, who recently transformed their quoting and contract management process on Salesforce1. Join Apttus SVP of Sales and Customer Success, Kent Perkocha, alongside Salesforce special guests, to learn how the $5B SaaS leader drove renewals, introduced innovative new technologies like digital commerce, mobile apps and analytics, and increased ease-of-business and customer satisfaction. We'll also share how an innovative analytics company was able to achieve similar results, with a solution they launched in just one day. Whether you're a big or small organization, if you want to learn from the best, this is a can't-miss session.
  • Best Practices to Grow Your Small Business with Salesforce
    Are you a small business? Want to learn how you can grow your business faster? Come hear from our experts and successful customers who have grown their businesses using Salesforce. Learn how Salesforce can help you do more with less. Learn how to use data to make the best decisions. And how you can drive adoption with simple, but critical tips. You'll also have the chance to pick the brains of our customer speakers, learning from their successes and challenges.
  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Unlock the Power of Social with Chatter
    • Let's hit the Salesforce Reboot Button!
    • Become a Data Management Rockstar
    • Track & Move the Adoption Needle
  • Salesforce1 Platform: Build Apps Fast. Build Business Faster.
    Speed and innovation are today's currency for business. Join us to hear how you can use Salesforce1 Platform to build apps, transform IT, and deliver amazing innovation to the business. You'll see examples of amazing engaging customer-facing apps, mobile apps, and business process apps all built on the Salesforce1 Platform.

3:00 p.m. - 3:40 p.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Become a Data Management Rockstar
    • Weathering the storm of Change Management
    • Become a Data Management Rockstar
    • Salesforce Implementation - It's a Walk in the Park
  • Community Cloud Transforms Business: Driving Partner & Channel Success
    Want to learn from Community Cloud customer success? Salesforce Community Cloud drives innovation and disruption for businesses ranging from services, cities, to manufacturing and beyond. Community Cloud customer, Constant Contact , shares how they transformed business by making the partners and customer ecosystem more productive and proactive. Q&A will cover implementation, migration from portals and partner community success.
  • Data.com: Grow Faster with the Right Data at the Right Moment
    Looking for an edge in how you sell and market to customers? Successful companies know their customers and prospects better, connect to them faster, and make better data-driven decisions when they have the right data at the right moment. Salesforce Data.com brings the best B2B customer data into the #1 CRM so you get more insights, more sales opportunities, and cleaner data -- all right where your team works, helping boost your sales productivity. Join us to hear how Salesforce Data.com customers see increased CRM adoption, shorter sales cycles, and faster growth.
  • Deliver the Future of Customer Service Today
    Customer experience is overtaking product and price as the #1 brand differentiator. How is your company leveraging this industry change? Join us to learn how the most successful organizations are using Service Cloud to transform their businesses with a service-first strategy. Come learn how to prepare your organization for the future and drive customer satisfaction by delivering more personalized service in a smarter and faster way than ever before.
  • InsideSales.com: Data Science and Predictive Analytics Is Accelerating Sales
    Data science and predictive analytics can improve the accuracy of your sales forecasting, pinpoint the best leads and prospects, show you when and how to communicate with them, and empower you to consistently hire top sales performers. Jim Steele, InsideSales.com president of worldwide sales and chief customer officer, will share real-world customer results from sales teams who have increased revenue by as much as 30 percent in as few as 90 days.

4:00 p.m. - 4:40 p.m.

  • Circles of Success
    Circles of Success are Success Services expert moderated small group discussions with other customers providing insights on how to address top business challenges and achieve your business goals.
    • Salesforce Implementation - It's a Walk in the Park
    • Weathering the storm of Change Management
    • Top Tips for Admins
    • Become a Data Management Rockstar
  • Defining Your Strategy for Mobile Success with Salesforce1
    Mobility is changing not only how we live, but how we work. Join us to learn how to use mobile to connect and engage with your customers and employees in a whole new way. Also see a live demo of the Salesforce1 Mobile App in action and hear directly from a customer!
  • Desk.com: Customer Service the Small Business Way
    Keeping customers happy is essential to growth as a small business. Designed for speed and built for scale, Desk.com gets your fast-growing company up and running with support in just hours with everything you need to deliver fast, awesome customer service. Join us to see how productivity tools help agents close cases faster, a user-friendly knowledge base drives consistency and correctness for agents and for self-service support, and how connecting customer service to other critical parts of your business creates a complete 360-degree view of your customers to personalize every interaction.
  • Sales Cloud Best Practices: Your Steps to Success
    Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices every sales organization should follow, and what to avoid. You'll see demonstrations of great features and hear from customers who have achieved amazing sales results and will explain firsthand how they did it.
  • Salesforce1 Lightning Technical Overview
    Salesforce1 Lightning, the next generation of the Salesforce1 Platform provides a suite of powerful tools for everyone - from business users to developers - to build amazing apps faster than ever. Learn how anyone can build apps - fast, discover how Lightning improves collaboration between admins and business stakeholders and see how easy it is to unlock and access your legacy data

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