Get the 4th Edition Small & Medium Business Trends Report.

Fill out this form to download the full report.
Small and medium business (SMB) leaders have shifted their operations over time. Learn about:
 
What's top of mind for SMBs
 
How SMBs are focusing on customers
 
Where owners are making investments
 
What's driving SMB resiliency
… and more. Download the report to get the latest business research.
 

Sign up once and unlock all our resources.

Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Select your country
By registering I confirm that I have read and agree to the Privacy Statement.
 

Get insights from 2,300+ business owners and leaders.

 
 

Even while SMBs are navigating change, customers are top of mind. Get the scoop on:

Their shift in business operations during the pandemic
The new ways they are interacting with customers
Challenges to meeting customer expectations

In an all-digital world, SMBs are using technology to stay afloat. Find out about:

Their top technologies pre-pandemic and during the pandemic
Number of applications they use to run their business
How SMBs evaluate new technology

Growing SMBs are preparing for future crises. Learn about:

The top three ways they’re preparing for the future
What they’re doing differently to prepare for future crises
Expected business operations once COVID-19 subsides
 
 

Key metrics from the report about growing SMBs:

 
 

49%

have given customers more flexibility during the pandemic

 

65%

more likely to have accelerated pace of investing in tech due to the pandemic

 

55%

say technology drives their customer interactions

 

45%

are preparing for future crises by digitizing customer interactions

 

Let’s talk about how CRM can keep your business moving forward.

Talk to an expert at 1-800-667-6389