Use cases

There are hundreds of ways to use Chatter. Here are some examples to help you see how you can use it at your company.

 

Unite global support teams

"An outsourced Tier 1 rep had a difficult case so she posed the question to her Salesforce Chatter Support Skills group and was able to quickly collaborate with a Tier 2 member on my team who has a similar case."

Unite global support teams

Collaborate for customer success

"I was working with a customer on using our tools more effectively. The sales team saw my status update and was able to renew their contract early with additional licenses."
Collaborate for customer success

Get feedback to product development

"Front-line customer service teams tell R&D exactly what the field is saying. Our product team is now releasing features that customers want, just as they realize they want them."
Get feedback to product development

Escalate cases for immediate help

"When I change a case to "critical" status, the right people see it on Salesforce Chatter and swarm to respond."
Escalate cases for immediate help

Keep track of customer support cases

"I'm in sales, but I follow my customers' support cases to make sure they're happy."
Keep track of customer support cases