Go Social in Your Contact Center

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Advanced Call Centre Management from Salesforce India

Make the Right Call

The help desk is the gateway to your organisation, so assistance needs to be expert and swift. That's why thousands of enterprises and organisations rely on Salesforce CRM — Call Centre software that leverages the cutting edge power of virtual, Cloud Computing Applications.

Simplify with a Single Platform Salesforce India's CRM lets you provide customer assistance whenever, wherever, and however requested with the cloud-based speed, flexibility, and scale that matches the needs of the contemporary Call Centre.

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Adhere to Service Level Agreements (SLA). With Salesforce.com's Call Centre applications, you keep your agents informed of the service SLA for every one of your customers — and your managers equipped to analyse and improve compliance.

Better Logistics. Our Call Centre solutions transform your workflow: assign incoming cases to the right person, in the right order. Prepare your team to be ready with an appropriate and timely response. And empower management with the ability to review, refer, and route customer inquiries with Salesforce India's cloud-based Multi-tier Support Queuing feature.

Call Centre Software that Builds your Knowledge Management Expertise in the Cloud.

The power of Salesforce India's servers provides the tools to build a Central Knowledge Repository so that customer-facing and internal service agents have the right solution at hand, always.

Solution Encyclopedia With this help desk application feature you can compile and archive relevant information to help agents resolve cases quickly and accurately and solve internal employee enquiries.

Go Public Call Centre Management solutions give your clientele access to your entire knowledge base - or portions of it - so that your customers can source expert answers before even talking to an agent.

Powerful Search Capabilities Call Centre software from Salesforce India sorts and classifies resolutions that adapt to your organisation's specific requirements, making new agents look like veterans.

Automated Knowledge Base Management Unlike conventional onsite Call Centre solutions, our cloud-based CRM Service supports custom workflow rules by automatically sending alerts and assigning tasks, streamlining the workflow of your enterprise.

Multilingual support Global service teams can assist customers in local languages yet offer consistent support in any market, no matter what the location - because their Call Centre solutions come from one powerfully centralised source: the cloud.

Transform the Customer and Internal Support that your business can offer when you harness the power of the cloud!

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Topics You Might Be Interested In

Call Centre CRM Call centre management and tracking features help improve customer satisfaction.
CRM Best Practices Visit the salesforce community in India for call centre software best practice guides, training, and discussions.
CRM Sales Software Sales call centre software gives you a complete view of customers and prospects, so you can close more sales, more quickly.
Cloud Computing Call centre management from Force.com's cloud computing platform allows you to build business applications quickly.
CRM Case Studies Learn how other companies use Salesforce call centre software on Force.com to impact the bottom line.
CRM Tools Browse hundreds of CRM tools and on-demand call centre software applications on the Force.com AppExchange.
Cloud Computing Applications Over 80,000 cloud computing applications run on Force.com, including call centre solutions. Find out why.
CRM Demo View Salesforce call centre management product demos and learn how CRM can help your business succeed.
CRM Training Call centre software provides professional learning paths for admins, developers, and consultants.
CRM Salesforce Call centre management fosters better customer relationships, helping you save money and increase profits.
CRM Software Solutions CRM benefits every industry and enterprise, with call centre solutions tailored to your industry.
Web CRM The benefits of web-based call centre software include fast deployment and painless upgrades.
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Contact center

Here’s everything you need for a productive contact center and happy service agents. Create and track incoming cases from both traditional and social channels, see your customers' social profiles,  automatically route and escalate cases, and integrate with your telephony or back-office applications. It’s as easy as using as your favorite Web site.

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Help agents work together to respond quickly

Salesforce Chatter brings employee social networks to the contact center. In addition to exchanging information about cases and knowledge articles, your team can follow any Salesforce records or custom objects. When a record is changed, the update is posted automatically. And because every record has its own Chatter feed, everyone following that record automatically receives alerts and can immediately post comments or updates.

Get a single customer view

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For service agents, quickly finding the right information about customers is critical. With the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and telemarketing activities without losing context.

Offer flexibility in your service

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Whether it’s phone, email, or the Web, your customers want options, so make sure your agents have cross-channel service capabilities.

Access customer information instantly

Keep agents productive by integrating with your telephony infrastructure. Salesforce CRM integrates with 80 of the most popular phone systems.

A complete call center, entirely in the cloud

Run your entire call center, from your telephony to your CRM, entirely in the cloud with solutions from the leaders in call-center technology: Salesforce.com and Cisco.

Automate processes for faster resolution

To deliver the great service your customers expect, your agents need the right processes in place. With customizable workflow tools, you can automatically transfer, escalate, or close cases to keep service moving as quickly as possible.