Why is Salesforce India's Knowledge Management System the cutting edge?

Salesforce India's Knowledge Base System is a cloud-based application that provides powerful patented technology to provide on-the-spot answers with point-and-click immediacy - at highly affordable subscription rates that beat costly onsite IT infrastructure hands down.

Knowledge management tools that work the way you do

Knowledge management software from Salesforce India makes it easy to capture, review, catalog, and access information, so agents can find what they need when they need it. Here's how:

• A Solution Encyclopedia. Salesforce.com's knowledge management software lets you build a storehouse of information to help agents address issues quickly and accurately. As a result, customers get better resolutions and your service team improves efficiency while reducing costs.
• Intuitive Browsing and Searching. Our knowledge management tools provide advanced search capabilities that help agents and customers quickly identify the right solutions, so even new agents can resolve customer issues like a veteran.
• Streamlined Administration. Salesforce.com's knowledge management software as a service includes a multilevel solution-review process to ensure the quality of knowledge-base information. It's easy for anyone to create solutions with our knowledge management tools, but only authorised users can review and publish them.
• Solution Workflow. You can tailor Salesforce knowledge management software to support specific, automated workflow rules. Alerts and automatic task assignments notify appropriate administrators when prompt action is required.
• Stellar Self-service. When self-service users file support cases, our knowledge management software can present related solutions automatically to solve their issues on the spot, generating customer satisfaction.
• FAQ. A searchable list of frequently asked questions (FAQ) is a great way to reduce repetitive work and speed up resolutions. With just a few clicks, our CRM Knowledge Management System lets you create and hone in on just the right information to enlighten your internal team or customers.

Case Management Backs Your Business Up

Even with our comprehensive Knowledge Management Software, a customer may sometimes need additional assistance, so Salesforce India provides a full array of tools for Case Management.

• Speedy Resolutions. Just as our knowledge management software-as-a-service aggregates expertise from throughout the company, multitier support queue capabilities briskly route customer inquiries from every channel.
• Escalation. Our knowledge management tools are linked to advanced escalation functionality. This way, inquiries don't fall through the cracks at peak periods and the organization continues to meet service-level agreements. When customers are unable to resolve their questions using our self-service knowledge management system, a support agent is never more than moments away.
• Service-Level Management. Meeting or exceeding service-level agreements is a must—whether your business is answering questions directly through our knowledge management software or by expert assistance. Salesforce CRM trains agents in the high level of service a customer should receive - and helps managers improve service quality and compliance accordingly.

Your organisation's collective expertise and invaluable data works harder and smarter for you in the cloud.