Service Cloud

Service Cloud

Complete CRM customer service solutions

Complete CRM customer service solutions

 
Desk.com
BEST FOR FAST
GROWING COMPANIES

 

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Case management

Multi-channel support

Productivity tools

Self-service customer portal

Desk.com mobile app

Reporting & analytics

Knowledge base

3rd-party integration

 

See more from Desk.com

 
Professional
 
 
US$65

/ user / month*
(billed annually)

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Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customisable dashboards

Content library

Email integration

Sales features such as opportunities & customisable forecasting

 
Enterprise
 
MOST POPULAR
US$135

/ user / month*
(billed annually)

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Get all Professional
features PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 
Unlimited
 
 
US$260

/ user / month*
(billed annually)

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Get all Enterprise
features PLUS

Unlimited customisations

Unlimited custom apps

Multiple sandboxes

24x7 toll-free support

Unlimited access to 100+ admin services

Unlimited online training

Mobile customisation and administration

Additional data storage

BEST VALUE
Sales and Service Cloud bundle pricing — over US$600 in value
Performance Edition
US$300

/ user / month*
(billed annually)

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Fully integrated sales and service platform, including all Unlimited features PLUS

Single console view for
Inside Sales

Access to new contacts
and accounts

Auto data cleansing

Goals, coaching, and
rewards for teams

Integrated knowledge
base

Live web chat

Additional sandboxes

Additional data storage

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* All per user products require an annual contract.

** Available for an additional fee.

*** Available as a downloadable application via the AppExchange.

* All per user products require an annual contract

Download the full edition comparison chart. 

Questions? Our reps have answers.

You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.

Contact us

Questions? Our reps have answers.
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