Help Desk Software in the Cloud

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Advanced Help Desk Software from Salesforce India

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The help desk is the gateway to your organisation, so assistance needs to be expert and swift. That's why thousands of enterprises and organisations rely on Salesforce CRM—Call Centre software that leverages the cutting edge power of virtual, Cloud Computing Applications.

Simplify your workflow with a Single Platform The Salesforce CRM lets you provide customer assistance whenever, wherever, and however requested with the cloud-based speed, flexibility, and scale that matches the needs of the contemporary call centre.

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Adhere to Service Level Agreements (SLAs). With Salesforce's Help Desk software, you keep your agents informed of the service SLAs for every one of your customers—and your managers equipped to analyse and improve compliance.

Better Logistics. Our call centre solutions transform your workflow: assign incoming cases to the right person, in the right order. Prepare your team to be ready with an appropriate and timely response. And empower management with the ability to review, refer, and route customer inquiries with cloud-based Multitier Support Queuing feature.

Help Desk software that builds your Knowledge Management expertise in the cloud.

The power of Salesforce servers in India provides the tools to build a Central Knowledge Repository so that customer-facing and internal service agents have the right solution at hand, always.

Solution Encyclopaedia. With this invaluable application feature you can compile and archive relevant information to help agents resolve cases quickly and accurately and solve internal employee enquiries.

Go Public. Our Help Desk software solutions give your clientele access to your entire knowledge base - or portions of it - so that your customers can source expert answers before even talking to an agent.

Powerful Search Capabilities. Help Desk software from Salesforce sorts and classifies resolutions that adapt to your organisation's specific requirements, making new agents look like veterans.

Automated Knowledge Base Management. Unlike conventional onsite Help Desk software, our cloud-based CRM Service supports custom workflow rules by automatically sending alerts and assigning tasks, streamlining the workflow of your enterprise in India.

Multilingual support. Global service teams can assist customers in local languages yet offer consistent support in any market, no matter the location - because their Help Desk software comes from one powerfully centralised source: the cloud.

Join the Social Enterprise.Transform the Customer and Internal Support that your business can offer when you harness the power of the cloud!

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Service Cloud: Help desk software from salesforce.com

Providing effective support solutions to internal users and to your customers is critical—to your reputation as a company and to your success. But such solutions can also be complex, expensive, and labor intensive. That’s where salesforce.com’s help desk software comes in. With these help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective and gets great results

Help desk applications from salesforce.com are easy to set up and use. What’s more, they can be integrated with existing internal help desk software you may already have, so you can make the most of all your investments.

Because there are many help desk solutions on the market, it’s important to carefully evaluate your support needs. For example, how quickly do you need to be up and running? Or do you already have other help desk solutions that you need to integrate? Answers to questions such as these will help you determine which help desk software is right for you.

Say hello to streamlined, cost-effective global support

With help desk applications from salesforce.com, you don’t have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With salesforce.com’s help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.

And with features that make it easy to set up, track and resolve customer issues, and manage existing help desk solutions, salesforce.com’s help desk applications will boost your bottom line.

  • CTI & back-office integration: Integrate with 80 of the most popular phone systems and synch up with popular business applications.
  • Workflow & escalation: Track and monitor workflow, efficiently manage internal resources, and resolve issues quickly.
  • Email-to-case: Eliminate complex processes and streamline operations.
  • Completely customizable: Or have it your way—salesforce.com’s help desk applications can be completely customized with the Force.com programming language.
  • Extensible: Get even more support functionality with pre-integrated solutions from the AppExchange.