Retail

Create personalised
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Find out how ›

 
Retail

Retail logo

Create personalised
customer experiences.

Capture the hearts and wallets of
today’s hyper-connected consumer.

Contact us ›

The rules of customer engagement have changed.

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

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40%
US Smartphone owners who are showrooming while shopping in-store.

(Source: Capgemini All Channel Experience Report, 2012)

The rules of customer engagement have changed.

img_solutions_public_sector_overview_990x460

Connect the in-store and digital customer experiences.

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Lorna Jane develop real-time connections with customers, deepening loyalty and creating new business opportunities.

Talk to one of our Retail experts to learn how to better connect with customers.

Contact us ›

 

Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

65%
Shoppers who rate the in-store experience as at or below expectations.

(Source: Deloitte 2012)

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Provide an exceptional shopping experience.

Customer expectations have changed. Mobile technology and social media are a crucial part of the purchase decision. Salesforce helps companies like L’Oréal USA keep brand reps and retailers around the globe connected, helping them to coordinate operations and better engage with customers.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

66%
Customers who said they would spend more with a retailer for improved customer service..

(Source: Customer Experience Impact Report, Harris Interactive, 2010)

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Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalised service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

img_solutions_public_sector_overview_990x460

Deliver for your customers like never before.

Retailers need a customer platform flexible and fast enough to meet customers’ evolving demands. For companies like Trunk Club, Salesforce gives employees instant access to the customer information they need to offer personalised service, building loyalty throughout every stage of the customer lifecycle.

Our Retail experts can help you use Salesforce to enhance your customer experience.

Contact us ›

Retail success stories.

  • Changi Airport Group
    Changi Airport Group

    "We put the passenger, the user, the customer at the centre of everything."

    Tan Lye Teck, Executive Vice President, Changi Airport Group

    Contact us ›

    Learn more ›

  • Rila Rila
    Rila Rila

    "The Salesforce.com dashboard gives me a good insight about our business status, so I can make a decision quickly with a clear insight about our business."

    Jae Hun Lee, Chief Executive Officer, Rila Rila

    Contact us ›

    Learn more ›

  • Gumtree
    Gumtree

    "What we’ve achieved with Salesforce in 12 months is far more than we could have with any other system."

    Gian Minns, Head of Automotive, Gumtree Australia

    Contact us ›

    Learn more ›

  • Gaysorn
    Gaysorn

    "Our strength lies in our small size, and we must use this strength to service our customers better. Salesforce.com is the platform that best enables us to do this."

    Rungyos Chantapasa, VP, Business Development, Gaysorn Group

    Contact us ›

    Learn more ›

  • Changi Airport Group Changi Airport Group Rethinking airport services.  
  • Rila Rila Rila Rila Gives shoe business a leg up.  
  • Gumtree Gumtree Growing dealer relationships.  
  • Gaysorn Gaysorn Know your customer better.  

Looking for powerful new ways to connect?

See how Salesforce1 can bring you closer to customers ›

Resources. Your guides to success.

Resources.

Your guide to success.

Learn more about what Salesforce can do
for your business.

Learn more about what Salesforce can do for your business.

Contact us ›