RemedyForce: Better Help Desk Service and IT management for the Social Enterprise
Salesforce India provides faster IT help desk support at a much lower cost with our powerful web-based solution, Remedyforce. Streamline your IT assistance and deliver it through a virtual social platform.
- Boost agent productivity out of the box
- Create a social community between users and agents
- Easy to implement in just 5 days
Two Leaders joining forces
Remedyforce was developed by BMC Software and salesforce.com to revolutionise your approach to IT service management. You get ITIL functionality out of the box with the security of the proven Force.com platform.
Remedyforce integrates core help desk capabilities, including:
Mobile Access Allow users to communicate their requests in multiple ways -through the web, mobile devices, and email.
Chatter This social media tool from the Salesforce.com/in platform is the access to proactive team collaboration for your enterprise.
Incident & Problem Management
Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.
Change Management Avoid disruptions to the business with an integrated change management schedule and process.
Service Level Management Create, manage, and measure service level agreements, operating level agreements, and underpinning contracts with simple data entry.
Configuration Management (CMDB) Speed root cause analysis visually through the Configuration Item Explorer.
ITIL-based Best Practices Pre-configured ITIL best practices for help desk, self service, change and inventory management processes.
Self-service Portal Leverage self service to deflect calls, empower end users, and improve customer satisfaction.
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Remedyforce
Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.
- Boost agent productivity out of the box
- Create a social community between users and agents
- Easy to implement in just 5 days
Remedyforce was developed by BMC Software and salesforce.com to revolutionize your approach to IT service management. You get ITIL functionality out of the box. Plus you gain peace of mind because it’s built on the Force.com platform. Remedyforce integrates core help desk capabilities, including:
Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.
Avoid disruptions to the business with an integrated change management schedule and process.
Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.
Speed root cause analysis visually through the Configuration Item Explorer.
Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.
Leverage self service to deflect calls, empower end users, and improve customer satisfaction.
Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.
Proactive team collaboration through Salesforce.com’s social media tool.
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