RemedyForce: Better Help Desk Service and IT management for the Social Enterprise

Salesforce India provides faster IT help desk support at a much lower cost with our powerful web-based solution, Remedyforce. Streamline your IT assistance and deliver it through a virtual social platform.

  • Boost agent productivity out of the box
  • Create a social community between users and agents
  • Easy to implement in just 5 days

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Two Leaders joining forces

Remedyforce was developed by BMC Software and salesforce.com to revolutionise your approach to IT service management. You get ITIL functionality out of the box with the security of the proven Force.com platform.

Remedyforce integrates core help desk capabilities, including:

Mobile Access Allow users to communicate their requests in multiple ways -through the web, mobile devices, and email.

Chatter This social media tool from the Salesforce.com/in platform is the access to proactive team collaboration for your enterprise.

Incident & Problem Management

Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.

Change Management Avoid disruptions to the business with an integrated change management schedule and process.

Service Level Management Create, manage, and measure service level agreements, operating level agreements, and underpinning contracts with simple data entry.

Configuration Management (CMDB) Speed root cause analysis visually through the Configuration Item Explorer.

ITIL-based Best Practices Pre-configured ITIL best practices for help desk, self service, change and inventory management processes.

Self-service Portal Leverage self service to deflect calls, empower end users, and improve customer satisfaction.

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Topics You Might Be Interested In

Remedy Force Demo Cut wait time and improve first-call resolution with the brilliance of Help Desk solutions from Salesforce India.
Remedy Force Success Story Video account of how Salesforce IT help desk software has been highly effective in Pervasive Software's business processes.
Cloud-based Help Desk Software Salesforce.com/in Help Desk solutions streamline your support operations the virtual flexibility and power of cloud computing.
Call Centre Management All the essentials of Help Desk Applications, Case Management, Service Support and Agent Consoles.
Salesforce CRM on Google Make knowledge base solutions and answers more easily available for customers on search engines like Google on the Service Cloud.
Customer Service on the Social Enterprise Engage with your customers and build employee networks on social media like Facebook and Twitter.
Remedyforce
Remedyforce

Remedyforce

IT Help Desk for the Social Enterprise

Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.

  • Boost agent productivity out of the box
  • Create a social community between users and agents
  • Easy to implement in just 5 days

Free trial
Get started today 

Two leaders joining forces

Remedyforce was developed by BMC Software and salesforce.com to revolutionize your approach to IT service management. You get ITIL functionality out of the box. Plus you gain peace of mind because it’s built on the Force.com platform. Remedyforce integrates core help desk capabilities, including:

Incident & Problem Management
Incident & Problem Management

Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.

Change Management
Change Management

Avoid disruptions to the business with an integrated change management schedule and process.

Service Level Agreements
Service Level Management

Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.

Configuration Management (CMDB)
Configuration Management (CMDB)

Speed root cause analysis visually through the Configuration Item Explorer.

ITIL-based Best Practices
ITIL-based Best Practices

Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.

Self Service Portal
Self-service Portal

Leverage self service to deflect calls, empower end users, and improve customer satisfaction.

Mobile Access
Mobile Access

Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.

Chatter
Chatter

Proactive team collaboration through Salesforce.com’s social media tool.

 

Customer Stories
 
 
Pervasive Software
Watch the video