Salesforce India's customer service software
As customers demand better service, delivered through every conceivable channel, Salesforce India steps up with second-to-none Customer Service Software solutions for Call Center CRM and Help Desk Management.
How does our "Software as a Service" model win over outmoded traditional Customer Support Software?
Salesforce India's Software as-a-Service establishes the industry standard for call centre CRM and customer self-service. With SaaS, your business acquires an ease and functionality that will maximise the productivity of every help desk agent—and deliver customer satisfaction across every channel.
Subscription over the web. Salesforce India's CRM Customer Service & Support is delivered by subscription over the web, so there's no onsite hardware or IT department, and no lengthy deployment cycle to impede you, your support agents, or your customers.
Ease of use. For simplicity, no customer service software comes close to our call center CRM support software. Its renowned ease of use and functionality means agents need less training, resolutions are speedier, and customers stay happy.
Flexibility. With the power of our Force.com platform, Salesforce CRM Customer Service & Support can easily adapt to your own particular customer service challenges and needs - and the way that you do business. This stands in stark contrast with conventional customer support software.
How can Salesforce India's CRM software make your business excel in customer service?
The Salesforce CRM is a Customer Relationship Management System that provides a 360-degree view of your customer, from the perspective of sales, marketing, customer service, channel management, and more—resources your team needs to deliver superior customer experiences in India.
Make Every Agent Successful. Agent productivity and efficiency are self-reinforcing and ensure high resolution rates and happy customers. Your call centre staff will not only achieve greater success with Salesforce.com, they will sustain it.
Get Complete Customer Visibility. Agents need insight into every customer interaction. In addition to everything happening in the call centre itself, our Customer Service Software-as-a-service reveals a true 360-degree view of what's transpiring on the phone, online, across sales and marketing, and even in the back office. Your agents will be all-knowing customer service superstars.
Do More With Fewer Clicks. Customer service software gives your business powerful automation and streamlining tools that are as easy to use as popular consumer Web sites. This means less training, faster ramp-up time, and first-contact resolution rates that conventional customer support software just can't match.
Take The Pulse Of Performance. Powerful analytics tools inside customer service software from Salesforce India gives your business the ability to stay on top of response times and service quality. Use powerful reports and dashboards to track service interactions, agent performance, and customer issues. Our reports and dashboards are designed to be as easy to create as they are to customise.
The Ultimate Customer Self-Service Solution
Customer Portal: State of The Art Customer Self-Service Software
Drawing on the ease and power of Web 2.0 consumer innovations, Customer Service Software from Salesforce India offers a world class innovation: a self-service portal where customers can obtain high-quality help and training themselves, at a lower cost to you.
Salesforce's Self-Service can empower your business by offering your customers a forum for sharing ideas, help, and feedback with your community—an advantage that outmoded on-premise customer support software just can't deliver. With Salesforce India CRM, your customers gain a louder voice and greater sense of participation, both of which translate into higher satisfaction and loyalty.
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Service Cloud
Customer service gets social
Take your customer service to the next level. Make your call center social. Empower your customers with self-service capabilities. Assist your customers in the social media channels where they live. Open and close cases in seconds. And transform your customer service network into a Social Enterprise.
Communities for Service
Increase customer loyalty and engagement. Solve service requests faster with communities where customers can help each other, access your knowledge base, and get help from an agent when needed. Leverage a common platform to setup multiple branded communities so your most valued customers get the service they deserve.
Collaborative Contact Center
Work smarter. All of your cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with your company’s call-center telephony and back-office apps. Your agents will know more, work faster, and work smarter. Across all channels. All the time.
Learn more ›
Social Customer Service
Deliver answers anywhere. Let questions and comments from social media channels become part of your case queue. Route them through a single hub, and monitor and prioritize conversations by sentiment and influence. Then use insights from their online profiles to deliver better answers faster.
Mobile Customer Service
Deliver answers to customers anytime, anywhere and on any device. With touch-enabled Service Cloud you have the freedom to resolve your most critical cases and monitor your team's performance, straight from your mobile device. And your customers can easily access mobile communities while on-the-go, collaborating with others and finding answers from wherever they are.
Knowledge
Get answers from every channel. Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries. All making your contact center smarter. And customized to drive the right information to the right people.
Live Agent
Resolve issues faster. Live Agent web chat lets you give customers faster answers. So their cases get quicker resolutions. Pre-integrated with the Service Cloud, there’s nothing to install. Embed Live Agent into your site and start giving your customers instant answers in real time.
Visual Workflow
Streamline process management. Manage any support process. From call scripting and returns, to quotes and resolutions. Even automated approvals for critical processes. Get consistency and speed across every customer-service channel, from the call center to the web, all entirely in the cloud.
Dashboards and Reports
Complete customer insight. No complicated setup, just the customer service metrics that are important to you. In real time. Add new reports and dashboards, or customize existing ones, without calling IT. It’s simple. Just drag and drop.
Chatter
Collaborate in real time. Your agents can collaborate, share insights, or get input from peers instantly. And every user can fine-tune their feeds to get information from the groups and individuals that matter most to them. Learn more ›
Groups
Teams collaborate to
close cases faster.
File Sharing
Share knowledge
across departments.
Messenger
Instant messaging
for instant solutions.
Better email, better service. Take control of your email. Instantly create and assign cases from incoming email—whatever the volume. Now you can give your agents the templates they need to give measured, on-brand responses every time. And track them through to quick resolution from a single console.
Contracts and Entitlements
Track service and win. Lower costs and give every customer the level of service they deserve. Keep tabs on key milestones and metrics. Continuously track progress against service milestones to ensure amazing service.
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