Service Cloud

 

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Deliver great customer service - everywhere from your call center to the Web.
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Professional Edition

Basic service and support
for any size team

US$65
/user/month*
30-day free trial
 
  • Case management
  • Auto-suggested solutions
  • Web & email capture
  • Case auto-assignment & escalation
  • Reports & analytics
  • Customizable dashboards
  • Content library
  • Email integration
  • Mobile access
  • Facebook integration***
  • Twitter integration***
  • Sales features such as opportunities & customizable forecasting
Most popular

Enterprise Edition

Extend service to the Web with customization and integration

US$135
/user/month*
30-day free trial
 
Includes all Professional Edition features plus:
  • Service Cloud Console
  • Knowledge base**
  • Computer telephony integration (CTI)
  • Workflow & approvals
  • Web self-service portal**
  • Ideas & Answers communities
  • Service contracts & entitlements
  • Field service management **
  • Visual workflow
  • Call scripting**
  • Case team collaboration
  • Integration via Web Services API
  • Developer sandbox
  • Offline access
  • Enterprise analytics

Unlimited Edition

Premier+ Success Plan optimizes your Service Cloud app for your business

US$260
/user/month*
30-day free trial
 
Includes all Enterprise Edition features plus:
  • Unlimited customizations
  • Unlimited custom apps
  • Unlimited access to 100+ administration services
  • Unlimited access to Premier online training catalog
  • Assigned Success Resource†
  • Mobile customization & administration
  • Increased storage limits ‡
  • Multiple sandboxes
  • 24x7 toll-free support
* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ CRM Unlimited Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.