Everything you could want to know.

We’ve created a wealth of resources for you to watch, read and share. And if there’s something that you can’t find, contact us. It’s very likely that one of our reps will have the answer.

Service Cloud Overview and Demo

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Infographics and E-books

8 Steps to Transformative Social Customer Service

Take control of your overall customer service strategy with these 8 steps.

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5 Ways to Make Service Easy for Today’s Customers

Learn how to make your customer service experience frictionless.

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5 Advantages of Mobile for Customer Service

Drive more customer satisfaction and better results for your company.

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Demos

Service Cloud Overview

See how you can deliver customer service for a connected world.

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Agent Console

Integrated fully with your company's call-center telephony and back-office apps.

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Knowledge

Customise your contact center to drive the right information to the right people.

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Datasheets

Service Cloud
Datasheet

Find out which edition of Service Cloud is right for your business.

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15 Reasons Why You Need Service Cloud

See how you can deliver customer service for a connected world.

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Service Cloud Console

Keep up with evolving customer needs in a service console and provide an easy user experience for service agents.

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Reports and White Papers

Magic Quadrant for the CRM Customer Engagement Center

The Magic Quadrant reflects the slow emergence of globally scalable consumer-facing customer support applications in a multitenant cloud model.

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State of Service Report

Check out how service organisations use data-driven insights to enhance customer success.

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The Five Imperatives To Delivering Great Customer Service

Learn how you can improve your services to your customers.

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See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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