Customer Profile: Siemens AG
Siemens is a global powerhouse in electronics and electrical engineering, operating in the fields of industry, energy, and healthcare as well as providing infrastructure solutions, primarily for cities and metropolitan areas. Th e company is the world’s largest provider of environmental technologies and green solutions.
Siemens Energy uses Salesforce for everything from pre- and post-sales to maintaining service contracts. With small IT teams supporting many end users across the world, Siemens relies on Salesforce Premier+ Success to streamline end-user support and increase productivity of its IT staff. Additionally, the Premier+ Customer Support Manager attends the company’s quarterly IT team meetings to learn more about how Siemens is using Salesforce and share best practices.
- Streamline end-user support
- Free up IT staff to focus on strategic business initiatives
- Salesforce Premier+ Success significantly increases productivity of IT team and end-user community
- Support 500 Salesforce users with a staff of three
- Complete IT projects 20% faster on average
- Implement strategic corporate initiatives faster by off-loading day-to-day support
- Train end users on new features faster with Premier online training
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