Communications

 

Bring customers into the conversation

The communications industry is evolving fast—and now service providers are keeping pace by connecting employees and customers in new ways to increase agility and responsiveness. By listening to the market and collaborating as a team to drive innovation, smart companies can win new deals, increase loyalty, and focus their entire business around customers.

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Communications video
 

Welcome to your new back office

Want to make it easy for your customers to do business with you? Treat your customer network as an extension of your own. Like Telef√≥nica O2, whose branded customer portal provides a smooth ordering and service experience—both on the front end and the back end. The result: productivity is up while support costs are down.

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Customers you know are customers you keep

What could you do if every person in your company really knew your customers? When Sprint acquired Nextel, over 5,000 employees in over 1,100 retail stores and 800 dealer locations got busy collaborating on customer retention and churn avoidance. Tied together via an employee social network, disparate teams across both organizations focused their efforts to retain customers and build new loyalty programs.

 

Rally around the customer experience

When every department in your company—from sales to support to operations—works together as a team, it's easy to amaze your customers. With an employee social network to rally employees around customers, everyone in your company can collaborate across the organization—giving customers a great experience every time and creating loyal fans.

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