Business apps as advanced as your networks

Communications companies know business is changing fast these days—almost as fast as the upgrades to fiber and wireless networks. But business systems that connect companies and their customers are lagging behind.

That’s why industry leaders like BT, O2, Time Warner Cable, and Sprint are going social. And they’re finding that apps like the Sales Cloud, Service Cloud, and Data.com can increase revenue and collaboration, while making it easier to attract and retain loyal customers.

Collaborate to increase sales productivity

Today’s winning teams share information effortlessly and divvy up work so that everyone is more productive: from sales reps to call center agents, dealers, field service technicians, and retailers.

• Allow employees to follow important accounts, major installations, support cases, and more
• Connect sales and engineering to bring customers online faster
• Let everyone work in real time from any browser or mobile device

The right answer at the right time

It’s easy to delight customers when they can immediately find the answers they need. The Service Cloud’s knowledge base lets agents respond instantly across every channel, including social networks. Customers can also serve themselves 24/7 via the customer portal.

Custom application development

With the Force.com cloud platform, you can build the apps you need to manage any aspect of your business faster than with on-premises platforms, and free yourself from hardware and software infrastructure.

That’s how you connect with customers at network speed.