Communications
Keep Every Customer and Grow Your Subscriber Base
Leading communications providers like
Orange,
Time Warner Cable, and
Sprint are dramatically
increasing revenues and reducing churn—thanks to Salesforce CRM and the Force.com platform.
With our pay-as-you-go, cloud computing model, there’s no risk, huge upfront investment, or
lengthy deployment. Instead, you get a world-class sales engine you can use right now to:
- Acquire more business in less time
- Ramp up store traffic and boost retail sales
- Keep customers loyal
Target, Pitch, and Close More Business Faster
Equip your sales reps, dealers, and third-party agents with the tools and information they
need for selling success. Prioritize commercial prospects based on network proximity. Automate
business processes like quote sharing, contract management, and subscriber upgrades. Cross-sell and
up-sell more often—and more effectively—with an integrated, 360-degree view of customers across all
channels.
Make Every Store a Sales Machine
Extend the benefits of Salesforce CRM to boost in-store revenue: Use lead-assignment rules to
bring in more customers. Empower store managers to recruit, train, and manage staff to drive sales
volume and delight patrons with exceptional customer service.
Keep Every Customer
Salesforce CRM gives you the tools to keep customers happy, engaged, and loyal. Offer a 100%
self-service portal so they can manage their entire experience themselves—devices, plans, billing,
and accounts. Deliver proactive alerts on network disruptions and contract renewals. Strengthen the
customer voice, and benefit from innovative ideas, with an online community like
Dell’s hugely successful IdeaStorm.
