Communications

Make every connection count.

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experience with Salesforce.

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Communications

Communications logo

Make every connection count.

Give your customers a more personalized experience with Salesforce.

Contact us ›

Open new lines of communication.

No more b2b or b2c. It's human to human

For today’s communications customers, there’s no separation between networks, devices, and content. They expect personalized service at every step. Time Warner Cable uses Salesforce to give its reps fast, easy access to the information they need to provide a more cohesive customer experience.

Talk to one of our Communications industry experts. Find the perfect solution for your business.

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60%
Consumers who are antagonistic towards their service provider.

(Source: IBM 2011 Global Telecommunications Consumer Survey)

Open new lines of communication.

img_solutions_public_sector_overview_990x460

No more b2b or b2c. It's human to human

For today’s communications customers, there’s no separation between networks, devices, and content. They expect personalized service at every step. Time Warner Cable uses Salesforce to give its reps fast, easy access to the information they need to provide a more cohesive customer experience.

Talk to one of our Communications industry experts. Find the perfect solution for your business.

Contact us ›

 

Get to know what your customers want most.

Connecting with customers isn’t about bandwidth. It’s about personal connections. When O2 needed a way to more efficiently and effectively serve its 23 million customers, the company transformed its business with Salesforce by using collaborative systems to help reps know each individual customer better.

Our Communications industry experts can help introduce your business to Salesforce.

Contact us ›

61%
Service providers who identify customer loyalty as critical to success—higher than any other topic including network upgrades.

(Source: Telecom World Congress Report 2012)

img_solutions_public_sector_overview_990x460

Get to know what your customers want most.

Connecting with customers isn’t about bandwidth. It’s about personal connections. When O2 needed a way to more efficiently and effectively serve its 23 million customers, the company transformed its business with Salesforce by using collaborative systems to help reps know each individual customer better.

Our Communications industry experts can help introduce your business to Salesforce.

Contact us ›

47%
Consumers who consider it too much of a hassle to get through to a telecom call center.

(Source: IBM 2011 Global Telecommunications Consumer Survey)

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Stay connected. Stay innovative.

Communications companies are harnessing social and mobile cloud technologies to transform their businesses. With 1,100+ retail stores and 800+ dealer locations, Sprint called on Salesforce to help connect its huge network. Now everyone shares information through simple apps that keep every employee, on every device, on the same page.

Learn how Salesforce can work for your business. Talk to one of our Communications reps.

Contact us ›

img_solutions_public_sector_overview_990x460

Stay connected. Stay innovative.

Communications companies are harnessing social and mobile cloud technologies to transform their businesses. With 1,100+ retail stores and 800+ dealer locations, Sprint called on Salesforce to help connect its huge network. Now everyone shares information through simple apps that keep every employee, on every device, on the same page.

Get expert help finding the right solutions for your unique business.

Contact us ›

Communications success stories.

  • O2
    O2

    "Our response…has taken us on our business transformation journey to a multi-product, multi-channel company whilst continuing our profitable growth."

    Ben Dowd, Business Director, O2

    Contact us ›

    Watch video ›

  • Sprint
    Sprint

    "Social brings everyone in our company together to help customers."

    Paul Eide, Manager of Program Management and Business Analytics, Sprint

    Contact us ›

    Learn more ›

  • Time Warner
    Time Warner

    "We can manage all of our processes—approvals, contracts, signatures—electronically in Salesforce."

    Dave Schwehm, Vice President of Community Solutions, Time Warner

    Contact us ›

    Learn more ›

  • NBC Universal
    NBC Universal

    "Salesforce helps capture the collaboration that's happening across the company—to mobilize and grow the business."

    Brad Epperson, Vice President, Commercial Operations, NBCUniversal

    Contact us ›

    Learn more ›

  • O2 O2Listen. Respond. Innovate.
    Cross-sell more.
     
  • Kelly Services Sprint Build loyalty that lasts.  
  • Time Warner Time Warner Close faster. Sell more.  
  • NBCUniversal NBCUniversal Create opportunities through collaboration.  

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