gartner

Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
詳細はこちら


Service Cloud

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the eighth consecutive year, Gartner has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center 2016. Placement was given to Salesforce for its Service Cloud Lightning solution, which provides faster, smarter, personalized, connected service.
詳細はこちら


App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
詳細はこちら


2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
詳細はこちら 


Clouds Are Secure: Are You Using Them Securely?
CIOs and CISOs can look at new approaches to cloud control, allowing them to securely, compliantly and reliably leverage the benefits of this increasingly ubiquitous computing mode. See how Salesforce and its Force platform can help.
詳細はこちら

Commerce Cloud

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
詳細はこちら

Demandware
Financial Services Cloud

Salesforce Financial Services Cloud drives Advisor/Client Connection
Learn the first impressions of Financial Services Cloud from Gartner’s wealth management analyst, Chuck Thomas, and CRM research lead, Tad Travis.
詳細はこちら

forrester

Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
詳細はこちら


Marketing Cloud

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
詳細はこちら


App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
詳細はこちら


Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
詳細はこちら

idc

App Cloud

IDC White Paper Salesforce1 Platform: Accelerate App Dev with Huge ROI
Get the IDC white paper, sponsored by Salesforce.com, that shows how the Salesforce1 Platform delivers 520% ROI.
詳細はこちら

Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
詳細はこちら

Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
詳細はこちら

idc

CRM Technology Value Matrix 2H2016
Nucleus positions Salesforce as is a leader in usability and functionality for cloud-based CRM –– sales, service and marketing.
詳細はこちら

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
詳細はこちら

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
詳細はこちら

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
詳細はこちら

Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
詳細はこちら

Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
詳細はこちら

The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
詳細はこちら

Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
詳細はこちら

Marketing Cloud

Room & Board ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
詳細はこちら

idc

 
Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
Read the latest evaluations of Industry-specific CRM platforms by an independent analyst — and learn how Salesforce comes out a market leader in the telecommunications space.
詳細はこちら

Ovum Decision Matrix: Selecting a CRM Solution for Telecoms
Salesforce is a Market Leader for the second time in a row in communications industry-specific CRM. Ovum highlighted our strength in unified omnichannel customer experience delivery, social and mobile channel functionality and the partner ecosystem.
詳細はこちら

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
詳細はこちら

 

gartner

 
 
Sales Cloud

2016 Gartner Magic Quadrant for Sales Force Automation
Salesforce has been a Leader in the Gartner Magic Quadrant for SFA ten years running.
詳細はこちら

MQ-SFA
Service Cloud

2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
For the eighth consecutive year, Gartner has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center 2016. Placement was given to Salesforce for its Service Cloud Lightning solution, which provides faster, smarter, personalized, connected service.
詳細はこちら

MQ-CRM
App Cloud

2016 Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Salesforce is recognized in the Leaders quadrant based on our ability to execute and our completeness of vision. See what Gartner has to say about our Heroku platform for mobile and our vision for MADP.
詳細はこちら

MQ-MADP

2016 Gartner Magic Quadrant for Enterprise Application Platform as a Service
For the third year in a row, Salesforce is a Leader in Gartner’s evaluation of all enterprise aPaaS vendors.
詳細はこちら

MQ-aPaaS

Clouds Are Secure: Are You Using Them Securely?
CIOs and CISOs can look at new approaches to cloud control, allowing them to securely, compliantly and reliably leverage the benefits of this increasingly ubiquitous computing mode. See how Salesforce and its Force platform can help.
詳細はこちら

Commerce Cloud

2016 Gartner Magic Quadrant for Digital Commerce
Demandware was named a Leader in the Magic Quadrant for Digital Commerce, based on its ability to execute and its completeness of vision.
詳細はこちら

Demandware
Financial Services Cloud

Salesforce Financial Services Cloud drives Advisor/Client Connection
Learn the first impressions of Financial Services Cloud from Gartner’s wealth management analyst, Chuck Thomas, and CRM research lead, Tad Travis.
詳細はこちら

forrester

Community Cloud

The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016
See why Salesforce Community Cloud was recognized as a strong performer by Forrester and named Partner Community a gorilla in today’s PRM market.
詳細はこちら

Forrester PRM
Marketing Cloud

The Forrester Wave™: Email Marketing Service Providers, Q3 2016
Discover how customer-focused teams are using email now - and why Salesforce’s tools were cited among those that lead the pack.
詳細はこちら

Email Marketing Service Providers
App Cloud

The Forrester Wave™:  Low-Code Development Platforms, Q2 2016
See why Salesforce was cited as a leader in Forrester’s Low Code Development Platform report.
詳細はこちら

Service Cloud

The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015
See how Salesforce is a leader in Customer Service Solutions For Midsize Teams and how it provides strong support of both B2B and B2C business models.
詳細はこちら

idc

App Cloud

IDC White Paper: The ROI of Building Apps on Salesforce
Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.
詳細はこちら

Analytics Cloud

IDC Report: Houghton Mifflin Harcourt Relies on Salesforce Wave Analytics to Enable Its Sales and Marketing Teams
See how HMH is using Wave Analytics to earn a five-year ROI of more than 200% and will break even on its investment in less than one year.
詳細はこちら

Community Cloud

IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
IDC reports that the Salesforce platform has become the primary interface to integrate with other major enterprise applications.
詳細はこちら

Pardot

IDC InfoBrief sponsored by Salesforce, Selling to the Information-Driven Business, May 2015
Learn how can marketing and sales work together to influence and improve the customer experience when the prospect is in the driver’s seat.
詳細はこちら

nucleus research

CRM Technology Value Matrix 2H2016
Nucleus positions Salesforce as is a leader in usability and functionality for cloud-based CRM –– sales, service and marketing.
詳細はこちら

Analytics Cloud

Cloud Multiplies Analytics ROI by 2.3 Report
Read this report and learn why ROI on analytics solutions deployed to the cloud is higher than solutions deployed on-premise.
詳細はこちら

Sales Cloud

Talent Plus: ROI Case Study
See how integrating Sales Cloud better with business operations got Talent Plus 650% ROI in just 2 months.
詳細はこちら

HD Supply: ROI Case Study
HD Supply Facilities Maintenance deployed Sales Cloud to support its growing sales organization and provide managers with greater visibility into its sales pipeline with an 750% ROI.
詳細はこちら

Market Focus Report: The Value of Social and Mobile for CRM
Adding social and mobile access capabilities to CRM increases productivity of sales people by 26.4%.
詳細はこちら

Sales Cloud, Service Cloud

Wind River: Benefit Case Study
Wind River deployed Salesforce Sales and Service Cloud in order to replace an older system with limited functionality and on-premise constrictions.
詳細はこちら

Service Cloud

Activision: A social customer service ROI story
Activision integrated Salesforce Social Studio with its Service Cloud.
詳細はこちら

The City of Elgin: A public sector ROI story
The city of Elgin, IL, deployed Service Cloud with Knowledge Base, Chatter and Community Cloud to streamline the functioning of 19 departments and a 311 system for non-emergency issues and requests.
詳細はこちら

Flexera Software: A customer service ROI story
Flexera Software deployed Service Cloud to streamline and consolidate their customer service and support process for greater visibility across customer relationships for an an 100% ROI.
詳細はこちら

Marketing Cloud

Room & Board ROI Case Study
Room & Board achieves an ROI over 2875% from its relationship with Salesforce Marketing Cloud.
詳細はこちら

nucleus research

Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce
詳細はこちら

Ovum Decision Matrix: Selecting a CRM Solution for Telecoms
Salesforce is a Market Leader for the second time in a row in communications industry-specific CRM. Ovum highlighted our strength in unified omnichannel customer experience delivery, social and mobile channel functionality and the partner ecosystem.
詳細はこちら

Community Cloud, Service Cloud

Shaping the Next Generation of Customer Service with Communities
See how community interaction can improve the overall brand or business experience by providing a self-service, peer-to-peer resource that empowers customers to take action before it hits public forums.
詳細はこちら