Application Administration

CRM Success for Large Enterprises

In a CRM deployment, a one-size-fits-all approach fits no one. In fact, a common reason that enterprise-wide CRM deployments fail is poor user adoption due to data clutter and data that does not meet the needs of specific users.

Salesforce’s award-winning, easy-to-use interface—which can be customized to give users just what they need—has helped ensure IT success due to high user adoption rates; the highest in the industry, in fact. With Salesforce's unique enterprise administration capabilities, you can tailor processes and layouts to meet the different needs of various departments and work groups so that users see only what's relevant to them. And with our secure sharing model—the most advanced in the industry—you can be sure that only authorized users can access any discrete piece of data.

For CRM to succeed, companies must have high user adoption, support multiple processes, and maintain security—all in a complex, multidimensional environment. Salesforce has been designed to meet the administration challenges of the large enterprise. But its ease of use makes it simple for even the smallest organizations and non-technical users to easily administer the application.

Do You Need Enterprise Administration Capabilities?

If you answer “no” to any of the following questions, salesforce.com's enterprise administration capabilities can help your organization:

  • Can different departments be successful if they have to share a common process and view of the data?
  • Do you want all users to have the same level of access to all organizational data?
  • Can you wait weeks to make application changes due to the lack of proper administrative capabilities?
  • Will you eventually need multiple administrators to manage different areas of your CRM deployment?
Salesforce is the only on-demand CRM solution with enterprise administration capabilities that fully address these questions. In fact, independent research firm Forrester named Salesforce the “ #1 On-Demand CRM Solution for Administration.”

Get Enterprise Administration Features

With our enterprise administration features, you will be able to: 

  • Delegate special access privileges to sub-administrators
  • Support multiple business processes
  • Assign a group of users a common access profile
  • Create profile-based page layouts
  • Share access between groups, roles, and subordinates—across departmental boundaries
  • Create record types with different pick-list values
  • Assign security at the data field level
  • Use granular create, edit, update, and delete privileges

Our flexible enterprise administration capabilities play a key role in the success that thousands of companies experience with on-demand CRM from salesforce.com. More than 35,300 customers depend on Salesforce to promote widespread adoption, support a broad range of business processes, and keep their data secure—even in the largest, most complex enterprise environments.