Welcome to Service Cloud Lightning.
Faster, smarter customer service starts here.
It’s easy to give your agents powerful tools to deliver amazing service, lightning fast.
Simply select “Cases” from the drop-down menu shown in the upper-left
corner of this page. A list of activities will appear.
Choose the one you’d like to try. You’ll find all the instructions you need
in the center of the screen.
Where would you like to start?
Manage cases in a single view.
Activity 1: Solve your first case. With the Lightning Service Console, you’ll see all the case details, customer information, and productivity tools you need on one screen.
Automatically turn customer emails into cases.
Activity 2: Set up Email-to-Case. Quickly and easily track and resolve customer cases with email, the
Deliver responsive self-service.
Activity 3: Discover the power of Communities. Give customers a single place to go for self-service and discussion to get answers fast.
Track metrics with reports and dashboards.
Activity 4: Get a real-time view of support. Easily track case volume, customer satisfaction levels, and productivity in every level of your support operations.
Take the next steps.
When you’re ready to start your journey to delivering smarter, faster, and more personalized customer
service, we’re here to help:
Learn more about
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