Thanks for trying out the next-generation platform for customer service and support.
Over the coming weeks, you’ll be able to walk through a series of video tutorials to help you get the most out of your trial.
We’ll start easy by showing you how to get around the Service Cloud. You’ll learn about the home page, the tabs, and how to navigate around.
To stay on top of your customer support issues, you’ll want to learn about creating and tracking “cases.”
In this tutorial, we’ll walk you through the cases tab. You’ll learn how to create, update, and track cases. And more important, you’ll see how to close cases and share service resolutions with your customers.
The Service Cloud comes with a complete set of tools that let you use email to track and resolve service issues for your customers.
In this tutorial, you’ll learn how to integrate with Microsoft Outlook or Gmail, how to create custom email templates, and how to automatically create cases from a customer email.
By now, you’ve got the basics of the Service Cloud down, so it’s time to bring in your own data.
We’ll start by showing you how to import your contacts from Outlook, Gmail, or ACT! Then we’ll introduce you to some tools for bringing in data for other things, like cases or solutions.
In this week’s tutorial, you’ll be able to tap the full power of the Service Cloud.
You’ll learn how quick and easy it is to customize the application to fit your business. We’ll show you how to create a custom field, a custom object, and even a custom service process.
Over the past few weeks, you’ve had the chance to take the Service Cloud for a spin. We hope it’s been a great experience…but the best is yet to come!
When you sign up, you’ll see how the Service Cloud really impacts the success of your service organization. You’ll be able to put everything you’ve learned into practice, driving up your customer satisfaction and keeping your service costs down.