Analytics

Real-time CRM analysis for maximum business visibility

To get real value from your data, you need a comprehensive, real-time view of your business. Our leading on-demand customer relationship management (CRM) application empowers users throughout your business to create and access marketing, sales, and service information without the need for IT. You can use packaged reports — or create custom ones — to instantly analyze and report on your on-demand CRM data.


Comprehensive on-demand analytics:

  • Real-time information for up-to-the-second insight
  • A single solution for insight into global sales, marketing, and service
  • Custom reporting so business users can quickly create their own reports
  • Customizable dashboards so executives and managers can turn data into action 
  • Security controls to limit access to the appropriate users
  • Integration with other corporate data for comprehensive business insight

Sales Analytics

Key sales metrics demystify your team's performance. With real-time analytics, sales executives can quickly see who's selling what and when. You can find out which team members are closing the most deals and how long it's taking. Get insight into the pipeline along with sales forecasts you can depend on.
Reports | Dashboards

 

Marketing Analytics

Get real-time insight into the success of your marketing programs. Now marketers across the organization — from executives to program managers — can track multichannel campaigns from lead generation to closed sale. Zero in on programs that get results, so you can be sure you're focusing on the most profitable marketing activities.
Lead Management | Data Quality Management

 

Service Analytics

Know your customers — and their service needs. Executives and managers can use real-time analytics to identify who's asking for support and how long it takes to respond to them. Look at the performance of team members and find out which reps are fielding most of your customer inquiries.
Agent Productivity