Google Apps

Everything You Need to Provide Stellar Customer Service

Experience the power of collaboration made easy with Google Apps and Salesforce. Salesforce for Google Apps is a simple, yet powerful combination of business applications that makes it incredibly easy for customer service agents and managers to communicate, collaborate, and share business information with each other and with customers.
 
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The Apps You Use Most—Joined Together

If you use Gmail as your business email service for communicating with customers, you can quickly integrate it with Salesforce so you can send Gmail messages to contacts from inside Salesforce or log emails in Salesforce from Gmail. There’s no need to manually transfer information back and forth between these two applications in which you spend most of your time.
Salesforce and Gmail

 

Real Time Support with Instant Messaging

Excellent customer service often requires gathering quick answers to customer questions from your colleagues. Customers love to have their issues resolved in real time and instant messaging technology makes it possible. With Salesforce for Google Talk, customer service agents can interact live with colleagues to satisfy pressing customer needs without ever leaving their call center application.
Salesforce and Google Talk

 

Manage Your Team’s Schedules with Ease

Agent and service team calendars appear together in a simple, Web-based calendar interface with Salesforce and Google Calendar. You can see everything at once, or choose certain calendars to view with checkbox simplicity. Drag-and-drop scheduling and real-time collaboration make coordinating schedules a snap.
Salesforce and Google Calendar