More tools to help your agents deliver world-class service.

See all of the features that make Service Cloud the world’s #1 customer service solution.

Deliver always-on customer service.

Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with a variety of options for 24/7 support.

  • Lightning Console

    With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.

  • Knowledge

    Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.

  • Live Agent

    Live chat software Live Agent gives your customers personalized, real-time help online. And makes your agents smarter and more productive in the process with real-time coaching.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration, so they can deliver outstanding customer service.

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  • SOS

    Solve cases faster with in-app mobile support. Your agents can provide live video support, using screen sharing and on-screen guided assistance, to provide the most personalized customer service ever.

  • Service Wave Analytics

    Introducing Service Wave Analytics, the app that brings the power of Wave to all of your Salesforce data. Currently in pilot, Service Wave Analytics helps your whole service team level up to deliver an amazing customer experience.

  • Communities

    Service Cloud Communities allow customers to help themselves and each other. Wherever they are, and whatever devices they are on, Communities give them the tools for self-service troubleshooting.

  • Mobile

    Manage Service Cloud cases from anywhere with the Saleforce1 Platform—the fastest, smartest platform for mobile customer service and customer service analytics.

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial, you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

TRY FOR FREE

Questions? Our reps have answers. 1-800-667-6389

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