More tools to help your agents deliver world-class service.

See all of the features that make Service Cloud the world’s #1 customer service solution.

 

Always-On Customer Service.

Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options for 24/7 support.

  • SOS

    The SOS button allows your customers to access live video support directly from a mobile app. Your agents can provide personalized real-time support, even drawing or circling objects on a customer’s device screen.

  • Communities

    Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, Communities give them the tools for self-service troubleshooting.

  • Multichannel

    Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.

  • Knowledge

    Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration that allow them to deliver outstanding customer service.

  • Agent Collaboration

    With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

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Personalized Service.

Customer expectations are rising every day. Being able to meet these new needs is often a matter of providing a type of personalized experience that is above and beyond what your competitors can deliver.

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  • SOS

    The SOS button allows your customers to access live video support directly from a mobile app. Your agents can provide personalized real-time support, even drawing or circling objects on a customer’s device screen.

  • Console

    With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.

  • Mobile

    Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.

  • Multichannel

    Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration that allow them to deliver outstanding customer service.

 

Multichannel Support.

Today, customers are flocking to numerous channels—from the traditional, like phone and email, to the expanding universe of social-media outlets—to voice their opinions about your brand. Meet customers where they live with multichannel support.

  • Console

    With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.

  • Multichannel

    Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration that allow them to deliver outstanding customer service.

  • Agent Collaboration

    With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

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Intelligent Customer Service.

Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

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  • SOS

    The SOS button allows your customers to access live video support directly from a mobile app. Your agents can provide personalized real-time support, even drawing or circling objects on a customer’s device screen.

  • Communities

    Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, Communities give them the tools for self-service troubleshooting.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration that allow them to deliver outstanding customer service.

  • Agent Collaboration

    With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

 

Faster support.

Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

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  • SOS

    The SOS button allows your customers to access live video support directly from a mobile app. Your agents can provide personalized real-time support, even drawing or circling objects on a customer’s device screen.

  • Console

    With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.

  • Communities

    Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, Communities give them the tools for self-service troubleshooting.

  • Agent Collaboration

    With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

  • Social Customer Service

    Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration that allow them to deliver outstanding customer service.

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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Questions? Our reps have answers. 1-800-667-6389

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